Technical Solutions Analyst (AI & Automation)

Technical Solutions Analyst (AI & Automation)

About TechMaju

TechMaju is an AI-first software platform company helping organizations build, automate, and scale business-critical applications. Our platform combines workflows, data, integrations, and AI to help teams move faster and operate more efficiently.

As AI transforms software development, we are also investing in agentic engineering and AI-native development workflows that help organizations accelerate software delivery through intelligent automation and AI-assisted systems.

About the Role

As a Technical Solutions Analyst, you will work directly with customers to understand their business challenges, identify technical requirements, and help design and implement practical solutions using the TechMaju platform.

This is a customer-facing technical role, not a traditional software engineering position. You will bridge customers, product, and engineering, combining technical problem-solving with communication, solution implementation, troubleshooting, and continuous improvement.

You'll work with APIs, databases, integrations, automation, and emerging AI technologies, including AI-assisted development and agentic workflows. We welcome both fresh graduates and experienced candidates who enjoy applying technology to real-world business problems.

Responsibilities

Customer Engagement & Problem-Solving

• Work directly with customers to understand business processes, challenges, and technical requirements.
• Support customers through onboarding, implementation, and adoption of the TechMaju platform.
• Translate customer needs into actionable technical requirements and practical solutions.
• Investigate, reproduce, validate, and document customer-reported technical issues, collaborating with engineering when needed.
• Explain technical concepts and solutions clearly to both technical and non-technical stakeholders.

Solution Design & Implementation

• Design and implement solutions for customer use cases using platform capabilities, APIs, databases, and integrations.
• Build proof-of-concepts, prototypes, scripts, and automations to address customer requirements.
• Support configuration, deployment, testing, troubleshooting, and optimization of customer solutions.
• Validate that implemented solutions meet customer requirements and deliver the intended business outcomes.
• Collaborate with engineering teams on complex technical challenges and implementation requirements.

AI & Automation

• Apply AI-assisted development tools and agentic workflows to accelerate solution delivery and problem-solving.
• Assist in designing, testing, and evaluating AI-powered workflows and automation systems.
• Explore emerging AI technologies and identify practical opportunities to improve customer processes and operational efficiency.
• Experiment with new tools and approaches that improve implementation speed, quality, and productivity.

Product & Continuous Improvement

• Gather customer feedback and translate insights into product improvement opportunities.
• Collaborate with product and engineering teams to test and validate new capabilities against real customer use cases.
• Document technical solutions, implementation processes, and lessons learned.
• Contribute to internal knowledge sharing and best practices.

Qualifications

Education & Experience

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field.
• 0–5 years of experience in technical solutions, software engineering, systems analysis, implementation, technical consulting, QA, or similar roles.
• Fresh graduates are encouraged to apply, particularly those with strong technical projects, internships, or demonstrated problem-solving abilities.
• Previous customer-facing experience is a plus, but not required. A genuine interest in working with customers and solving business problems is essential.

Technical Skills

• Working knowledge of Python, JavaScript, or similar programming languages.
• Good understanding of APIs, databases, system integrations, and modern web technologies.
• Ability to analyze technical problems, troubleshoot issues, and propose practical solutions.
• Familiarity with software testing and QA fundamentals, including test cases, bug reproduction, validation, and issue reporting.
• Familiarity with cloud platforms, DevOps practices, or automation tools is a plus.
• Experience with, or strong interest in learning, AI-assisted development workflows and emerging AI technologies.

Bonus Skills

Experience with any of the following is a plus, but not required:

• Claude Code, OpenCode, Cursor, GitHub Copilot, or similar AI-assisted development tools.
• AI agents, workflow orchestration, evaluation frameworks, or automation systems.
• Prompt engineering, AI application development, or AI-powered productivity tools.
• Enterprise software implementation, ERP systems, workflow automation, or systems integration.

Communication & Problem-Solving

• Strong written and verbal communication skills in English.
• Strong analytical thinking and structured problem-solving abilities.
• Comfortable interacting with customers, asking questions, gathering requirements, and explaining technical concepts.
• Able to understand business problems and translate them into technical solutions.
• Proactive, adaptable, and comfortable learning in a fast-moving environment.
• Collaborative approach to working across customers, product, and engineering teams.
• Willingness to take ownership, receive feedback, and continuously improve.

What Matters Most

We're looking for technically capable problem-solvers who enjoy working with people as much as technology.

You don't need to be an expert in every technology or AI tool. We value strong technical fundamentals, curiosity, adaptability, communication, and the ability to understand and solve real customer problems.

If you enjoy understanding how systems work, exploring new technologies, and applying your technical knowledge to help organizations solve practical challenges, this role could be a great fit.

What We Offer

Accelerated Growth

Join a lean, high-impact team where you'll gain hands-on experience across technical implementation, customer engagement, and emerging AI technologies, with opportunities to take on increasing responsibilities.

Meaningful Ownership

Work on real customer challenges and contribute directly to solution delivery, product improvements, and company growth.

AI-First Environment

Gain hands-on experience with modern AI tools, coding agents, agentic workflows, and emerging technologies that are transforming how enterprise software is built and delivered.

Collaborative Culture

Work alongside talented teammates who value curiosity, accountability, continuous learning, knowledge sharing, and execution excellence.