Technical Solutions Consultant

Who you are

• Are a technical generalist who can go deep quickly on topics like M365 and Google Workspace configurations and API-driven custom integrations
• Have prior experience as a Solutions Consultant, Sales Engineer, Technical Implementation Specialist, or Product Manager, working with a complex SaaS product
• Can distill complex concepts for functional Talent Acquisition stakeholders (e.g., Recruiting Operations Managers), technical admins (e.g. HRIS or IT stakeholders), and executive decision-makers (e.g. VP of Talent)
• Love live customer interaction, and enjoy solving problems in real time with users
• Thrive in ambiguity and are resourceful and self-directed — you’re excited to build the solution if it doesn’t yet exist
• Care deeply about product quality, clarity, and consistency — and want to help us raise the bar through every customer touchpoint

What the job involves

• This role sits at the intersection of Customer Success, Product, and Support — bridging deep technical acumen with strong customer-facing skills
• You’ll serve as a subject matter expert (SME) on complex product areas and integrations, working hands-on with customers via live engagements and expanding our team’s technical delivery capabilities. You’ll bring both product expertise and a consultative mindset, playing a critical role in implementations and integrations
• Serve as a post-sales technical SME on complex product integrations, including enterprise identity and access management (IAM), workplace integrations, and custom APIs, supporting both internal teams and customers during implementations, early access product releases, and advanced configurations
• Lead customer-facing technical engagements, including discovery sessions, best practice consulting, and hands-on configuration of technical workflows
• Collaborate with Product to surface emerging technical pain points for exploration and stay ahead of new product capabilities that inform our customer engagements
• Enable our Technical Support team to focus on break/fix issues for existing configurations while you work upstream with customers to design and launch those configurations
• Execute solutions explored in pre-sales conversations to ensure continuity between customer expectations and delivered outcomes
• Translate technical depth into scale, converting insights and one-off solutions into documentation, playbooks, tooling, or enablement content for wider reuse when appropriate
• What success looks like:
• Customers receive enterprise-grade technical guidance and configuration support during implementation and post-live optimization activities
• Ashby expands its customer offerings while enabling more effective specialization of responsibilities with cross-functional partners like Product and Support
• Professional Services opens new revenue streams via defined technical services offerings
• Technical workstreams operate collaboratively with core implementation workstreams and customer success motions
• Custom solutions are documented and scaled for use with other customers

The application process

• Deadline to Apply: September 23, 2026 at 5:00 AM GMT+1
• Our interview process is structured to get to know you and your career as well as empower you with insight into our key focus areas. Here is the process in its entirety:
• 30 min - Recruiter Screen with Talent Team
• 45 min - Interview with Head of Professional Services (Hiring Manager)
• Take Home Exercise (one week to complete)
• 60 min - Interview with Integrations Consultant and Product Manager
• Final Round:
• 30 min - Interview with VP of Customer Success
• 30 min - Interview with CEO
• 10 min - Closing Questions with Hiring Manager

Benefits

• Unlimited PTO with four weeks recommended per year
• Twelve weeks of fully paid family leave
• 10-year exercise window for stock options - you shouldn’t feel pressure to purchase stock options if you leave Ashby, do it when you feel financially comfortable
• Generous equipment, software, and office furniture budget
• $100/month education budget with more expensive items (like conferences) covered with manager approval