H
Heraeus Materials Malaysia Sdn Bhd
Technical Solutions Engineer
Skills
Product MarketingR
1 month ago
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Important information
Contract type:
Permanent
Location:
George Town, Penang, Malaysia
Work mode:
Remote
Published on:
22 September 2026
What they need
- Provide technical support for Heraeus products, including solder wire, solder paste (Die Attach, SMT, and SiP applications), and sinter paste solutions across the APAC region.
- Deliver technical training and consultation to customers, ensuring effective product application and process optimization.
- Lead customer-specific projects and solution development initiatives, serving as the primary technical project owner.
- Partner with Product Marketing and R&D teams to define product requirements, conduct product characterization, and support the successful introduction of new products to the market.
- Drive customer issue resolution by coordinating technical investigations, implementing corrective actions, and communicating 8D reports to customers.
- Provide comprehensive technical and application support throughout the customer lifecycle, from pre-sales evaluation to post-sales implementation and troubleshooting.
- Collaborate closely with Sales Account Managers to identify, develop, and secure new business opportunities.
- Support customer sample builds, process evaluations, and application trials through our application.
- Build and maintain strong customer relationships by delivering technical expertise, responsive support, and innovative solutions aligned with customer requirements.
- Act as the technical liaison between customers and internal cross-functional teams to ensure timely project execution and customer satisfaction.
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