Technical Solutions Engineer

The Position

We are currently looking for a Technical Solutions Engineer, specialized in electrical components, to join our team.

The Technical Solutions Engineer provides pre-sales technical support, customer application guidance, product training, and technical marketing support to our developing customer base. The ideal candidate has strong technical aptitude, a business development mindset, and a customer-focused approach to solving application challenges.

This role serves as a bridge between customers, Sales, Marketing, Engineering, and Operations by helping customers understand product capabilities, resolving technical questions, supporting product selection, and creating technical resources that strengthen the sales process.

Success in this role can lead to career progression within Sales, Product Management, Marketing Management, or Technical Sales leadership.

Job Description

Primary Responsibilities

• Serve as a subject matter expert for incoming technical requests, website chat inquiries, and customer application questions from ohmite.com (https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ohmite.com%2F&data=05%7C02%7Csnowak%40ohmite.com%7C8c6a2fcdc4524dbd214c08dec244f4f3%7Cd453a2eceedf4329aaac02c877f3439b%7C0%7C0%7C639161798703318381%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=6Cy5mZZsRR7fXzhV7YPCS9toL1H4RTlmJdlZVPDtQcY%3D&reserved=0).
• Troubleshoot and resolve customer issues related to passive and thermal technology products, helping customers identify appropriate product solutions.
• Work closely with Sales teams, Manufacturer Representatives, and Distributors to understand customer requirements and provide technical insight during the pre-sale and post-sale process.
• Participate in sales calls with customers, Manufacturer Representatives, and Distributors.
• Conduct product demonstrations and instructional presentations that help customers, distributors, and sales teams understand the technical aspects of our products.
• Create, update, and maintain technical documentation and support materials, including competitive cross reference data, application guides, customer-facing presentations, training materials, and product selection resources.
• Research competitor products and help identify product positioning, substitution opportunities, and application advantages.
• Train internal and external Sales and Marketing staff on product features, applications, competitive differences, and customer solutions.
• Collaborate with Engineering and Operations associates to address customer needs, support product improvements, and help identify new product opportunities.
• Collect and analyze customer, market, competitor, and product data to support sales growth and technical decision-making.

Job Requirements

Education

• Bachelor's degree in Electrical Engineering, a related technical discipline, or equivalent technical experience.

Skills & Relevant Work Experience

• Strong understanding of passive and thermal technology, including electrical components used in power, heat, energy, noise filtering, and related applications.

• Technical writing skills, with the ability to create clear and useful documentation for customers, distributors, and internal teams.

• Strong problem-solving and analytical skills, with the ability to evaluate technical issues and recommend optimized solutions.

• Ability to explain technical concepts clearly to both technical and non-technical audiences.

• Client-facing communication skills, including presentation, listening, relationship-building, and soft sales skills.

• Some experience in B2B sales, technical support, applications engineering, product marketing, or manufacturing preferred.

• Ability to work closely with Sales, Marketing, Engineering, Operations, Manufacturer Representatives, and Distributors.

• Data collection and analysis skills.

• Ability to manage multiple projects and customer requests at the same time.

• Familiarity with Customer Relationship Management tools.

• Proficiency with Microsoft Office and familiarity with other business systems software.

• High levels of enthusiasm, self-motivation, organization, and follow-through.

EOE M/F/D/V

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.