Technical Solutions Manager

About the role

We're looking for an experienced Technical Solutions Manager to lead our technical team, support Sales, and deliver innovative solutions that meet customer needs.

Key responsibilities

• Lead customer technical discussions and solution design
• Prepare proposals, specifications, compliance documents and network diagrams
• Support tenders, POCs, demonstrations and technical presentations
• Lead, coach and develop the technical team
• Manage resources, workload and technical competencies
• Drive certifications and continuous improvement
• Oversee implementation, professional services and technical support
• Manage technical escalations and ensure SLA and service quality
• Build strong relationships with customers, consultants and partners

Work closely with technology vendors and partners

Requirements:

Essential

• Diploma or Degree in Engineering, Electronics, IT, Networking, Security Systems, or a related discipline

• Minimum 2 to 5 years of relevant experience in security systems, networking, systems integration, or a technical support environment

• Demonstrated ability to prepare technical proposals, solution documentation, and network diagrams

• Experience managing or leading a small technical team, including performance management and coaching

• Strong communication skills with the ability to present technical solutions clearly to both technical and non-technical stakeholders

• Familiarity with tender and procurement processes in a B2B or project-based environment

• Proficient in English for engagement with consultants, vendors, and enterprise customers