Technical Specialist and Trainer - Secure

Location: Field Based (ideally within travelling distance of Stevenage)

Salary: Up to £62k + Car Allowance + Excellent Benefits

Be the Technical Authority Behind Arcus FM's Secure Solutions

We're looking for an experienced Technical Specialist & Trainer to become the go-to technical expert for our Shutters, Gates & Secure division.

This is a unique opportunity for a highly skilled engineer who enjoys solving complex technical challenges and sharing their expertise with others. You'll provide expert support across a wide range of secure access systems while developing the capability of engineers and managers through structured technical training and coaching.

If you're passionate about technical excellence, improving first-time fix rates and helping others develop their expertise, we'd love to hear from you.

Technical Leadership

• Act as the senior escalation point for complex technical issues across shutters, doors, gates, barriers and access control systems.
• Provide remote and on-site diagnostic support to engineers, managers and operational teams.
• Develop and embed a consistent technical triage process to improve fault diagnosis and resolution.

Training & Capability Development

• Design and deliver technical training programmes for engineers and Managing Engineers.
• Support competency assessments, coaching, mentoring and technical sign-off activities.
• Create and maintain technical guidance, SOPs, bulletins and training materials.

Improving Operational Performance

• Provide technical input into quotations, BER recommendations and scope development.
• Reduce repeat visits, callbacks and incorrect parts ordering through improved technical support.
• Analyse recurring failures and identify opportunities to improve safety, asset uptime and first-time fix performance.

Compliance & Industry Standards

• Ensure technical advice, training and procedures remain aligned to legislation, manufacturer guidance and industry standards.
• Promote safe working practices, risk assessment and compliance across all activities.
• Support the introduction of new products, technologies and service improvements.

Stakeholder Engagement

• Build strong relationships with clients, manufacturers, suppliers and operational teams.
• Produce clear technical reports and recommendations.
• Support technical recruitment, apprenticeships and talent development initiatives.

Essential

• Significant hands-on experience installing, servicing, commissioning and fault-finding on:
  • Automatic doors
  • Roller shutters
  • Industrial and high-speed doors
  • Gates and barriers
  • Loading bay equipment
  • Access control and secure systems
• Strong electrical and mechanical diagnostic expertise.
• Knowledge of relevant standards including BS EN 16005, BS EN 12453 and associated health and safety requirements.
• Experience delivering technical training, coaching or competency assessments.
• Full UK Driving Licence.

Qualifications

• Relevant engineering qualification such as NVQ Level 3, City & Guilds, BTEC, HNC/HND, DHF, ADSA or equivalent industry experience.
• Current industry certification (DHF, ADSA or equivalent).
• 18th Edition qualification desirable.
• Teaching, training or assessor qualification desirable.

Benefits include:

• Salary: £56,000 - £62,000 depending on experience
• 4% bonus, subject to achievement of targets
• 25 days annual leave + Bank Holidays.
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Discounts, vouchers, and financial aid programs

Why Join Arcus?

You'll play a key role in shaping the technical capability of one of the UK's leading facilities management businesses, helping deliver safer, smarter and more effective solutions for our customers while influencing the future development of our engineering teams.

Ready to become the technical authority for Secure? Apply today.