Technical Specialist

About Us

ACSI is a trusted cyber resilience partner helping organizations prevent, detect, respond to, and recover from cyber threats. As Taiwan's first publicly listed MSSP and a member of the Acer Group, we bring over two decades of expertise in cybersecurity services, security operations, digital forensics, cloud security, OT security, and compliance management.

With a mission to secure digital transformation and build lasting cyber resilience, ACSI empowers businesses across government, finance, healthcare, manufacturing, and critical infrastructure sectors. Join us to help shape the future of cybersecurity and create real impact in a rapidly evolving digital world.

About the Role

At ACSI, a managed cybersecurity services vendor, you're the technical face of the partnerships we build with customers. As a Technical Specialist, you'll work alongside our sales team to understand each customer's security challenges, bring our solutions to life through demos and hands-on delivery, and help make sure every engagement ends in real, lasting value for the client. This role is built for someone ready to manage their own tasks and projects with confidence, keep learning, and grow into a technical representative our customers can count on.

Key Responsibility

• Own and manage assigned products, technologies, and solutions, becoming the technical expert and primary point of contact.
• Work closely with the Sales team and business partners to develop technical strategies, provide technical consultation, and proactively drive opportunities that help win new business.
• Understand customer business and technical requirements, identify their challenges, and recommend the most suitable solutions to address their needs.
• Design solution architecture and prepare technical proposals, solution designs, and implementation plans.
• Plan and conduct product demonstrations, Proof of Concept (PoC), and technical presentations that address customer pain points, validate the proposed solution, and increase the likelihood of winning the project.
• Manage and coordinate solution delivery to ensure projects are delivered on time, within scope, and meet customer expectations.
• Prepare and provide technical support for customers after project delivery, including troubleshooting, issue resolution, and technical consultation.
• Create and maintain technical documentation, implementation guides, standard procedures, and best practices for assigned solutions whenever documentation is required to support the project and operations.
• Deliver technical training and knowledge sharing for internal teams, partners, and customers.
• Monitor technology trends and competitor solutions, and recommend improvements to strengthen our products and solutions.
• Work closely with vendors and headquarters on technical issues, product updates, and product roadmaps, while maintaining strong technical relationships with customers and business partners.
• Stay current with cybersecurity trends, emerging threats, and vendor/product updates
• Travel as required to support customers, partners, and project activities across assigned regions.

Qualifications

• 3+ years of experience in pre-sales consulting, project management, IT Infrastructure and/or Cybersecurity field*. With Endpoint Detection and Response (EDR),  Vulnerability Assessment (VA), and Security Log Review and Analysis is a plus.*
• Experience of Root-cause Analysis and Complex Problem Solving in IT System and Security.
• Knowledge operation of End-point Security, Network Security, System Administration (Windows and Liunx), and enterprise system such as Active Directory.
• Knowledge concept of Business Intelligence, Computer Programming, Virtualization Technology, High-Availability, and Backup/Restore.
• B.S. in Computer Science or equivalent, Security Profession Certification is a plus.
• Fluent English communication