Technical Specialist I

About the role

The Technical Specialist I is an entry-level IT position responsible for providing technical support and IT-related services, including software and tool installation, workstation maintenance, technical troubleshooting, documentation, and management of general IT administrative concerns. The role also involves delivering direct IT support services to clients and end-users while ensuring the reliability and functionality of computer systems, network infrastructure, and related IT equipment.

Key responsibilities

• Perform basic to intermediate troubleshooting and maintenance of client workstations, laptops, printers, and peripheral devices
• Prepare, configure, deploy, and install desktop computers, laptops, and IT equipment based on approved requests
• Conduct daily checking and monitoring of office network conditions and operational status, including internet connectivity, VPN access, and company systems
• Provide helpdesk and onsite technical support to end-users and ensure timely issue resolution
• Assist clients and users through step-by-step troubleshooting procedures either onsite, remotely, or over the phone
• Install, test, configure, and maintain workstation software, peripheral devices, and business applications
• Monitor and maintain inventory records of IT consumables, spare parts, and related assets
• Participate in IT-related projects such as office relocations, workstation setups, network installations, and structured cabling activities
• Support implementation, maintenance, and troubleshooting of CCTV systems, turnstiles, access control systems, and Wi-Fi/network devices
• Assist in diagnosing and resolving technical issues escalated by users or onsite personnel

About you

• Bachelor's/College Degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or any IT-related course
• Knowledge of basic computer hardware troubleshooting and maintenance
• Knowledge of Windows operating systems and basic software troubleshooting
• Basic knowledge of Microsoft 365 and Google Workspace
• Knowledge of LAN, TCP/IP, IP addressing, and basic networking
• Capable of handling basic to intermediate network troubleshooting
• Basic knowledge of wireless networks and Point-to-Point (P2P) connectivity
• Knowledge of network devices such as switches, routers, and access points
• Experience in structured cabling installation, testing, and maintenance
• Basic knowledge of Windows Server