Technical Specialist - L3

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Job Summary

The L3 Zscaler Engineer will be responsible for the administration, monitoring, troubleshooting and support Zscaler deployment including ZIA , ZPA & Branch and Cloud connector solution. The role involve handling incidents, service requests, change implementations and working closely with TAC , SOC and internal infrastructure team to ensure secure and seamless access to applications and internet services.

Key Responsibilities

• Provide L3 support for Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA)
• Troubleshoot private and internet application access issues.
• Investigate and resolve user-reported incidents with defined SLA/TAT
• Perform root cause analysis for recurring issues and major incidents.

Policy Administration

• Create, modify and maintain
  • URL Filtering Policies
  • SSL inspection Policies
  • Firewall Policies
  • Data Protection Policies Cloud Application Control Policies
  • Application Segmentation Policies in ZPA

Connectivity and Integration

• Support and Troubleshoot:
  • Branch Connector deployments
  • Cloud Connector deployments
  • PAC files and forwarding profiles
  • Traffic forwarding configurations
  • App connector deployments and health
• Coordinate with network, server and application teams for connectivity issues.

Monitoring and Reporting

• Generate operation and management reports
• Maintain dashboard for incidents

Change and Compliance Management

• Implement approved changes during maintenance windows.
• Participate in CAB discussions and change review.
• Maintain documentation, SOP’s, HLD’s and LLD’s.
• Ensure compliance with organizational security standards and regulatory requirements.

Required Technical Skills

• Strong Hand’s-on experience with:
  • Zscaler internet Access (ZIA)
  • Zscaler Private Access (ZPA)
  • Zscaler Client Connector (ZCC)
  • Branch and Cloud Connector
• Strong understanding of:
  • TCP/IP, DNS, HTTP/HTTPS, SSL/TLS
  • Routing and Switch concepts

Mandatory Certifications

• Zscaler Certified Support Specialist
• Zscaler Certified Administrator (ZCCA)

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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