Technical Staff Engineer (Cebu)

DUTIES AND RESPONSIBILITIES:

• Deploy, configure, and maintain cybersecurity tools and solutions.
• Troubleshoot technical issues and ensure the optimal health, availability, and performance of security tools and solutions.
• Integrate cybersecurity solutions with existing IT infrastructure and support system upgrades and enhancements.
• Analyze security logs and alerts to validate issues and assist with incident triage and investigation.
• Support containment, remediation, and recovery activities during security incidents.
• Provide technical assistance and guidance to internal teams and customers.
• Document troubleshooting procedures, configuration changes, and operational processes.
• Conduct regular health checks and ensure compliance with security policies, standards, and best practices.
• Collaborate with vendors and cross-functional teams to troubleshoot and resolve complex technical issues.
• Perform Vulnerability Assessment and Penetration Testing (VAPT) of security devices.
• Identify and implement process improvements and automation opportunities to enhance security operations.

QUALIFICATIONS:

• Bachelor’s degree in IT, Computer Science, Computer Engineering, Electronics Engineering, or related field.
• Strong knowledge of networking and IT infrastructure.
• At least 5 years of experience in installation, configuration, troubleshooting, maintenance, and support of Thales WAF and/or HSM.
• Valid Thales WAF/HSM certification or equivalent certification from an authorized provider.
• Experience in at least 3 similar ICT, cybersecurity, or data center projects, including 3 completed Thales WAF/HSM projects within the last 3 years.
• At least 1 project involving Thales WAF/HSM installation, configuration, or commissioning.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good communication and coordination skills; customer-oriented.
• Able to work independently, manage multiple incidents based on priority/SLA, and support on-call/after-hours requirements.