Technical Supervisor

About Us

SK Heating and Cooling Ltd is a respected, innovative provider of Refrigeration, Air Conditioning, Mechanical Ventilation and Heating solutions across the South West. We’re known for leading the way in A2L system technology, with multiple award‑winning projects and a reputation for high‑quality engineering.

We work with a wide range of commercial clients giving you varied, interesting, and technically rewarding work every day.

Package & Benefits

Location: Gloucester

Salary: £45,000 to £50,000 Plus Bonuses

Hours: 40 Hours

What We Offer:

• Performance bonus opportunities
• Life Assurance
• 360 Wellbeing App - 24/7 access to GP appointments
• Death in Service Insurance
• Scottish widow pension
• Fertility Treatment Support Leave
• Paid Maternity Leave
• Paid Paternity Leave
• Gym & fitness discounts and other lifestyle discounts
• Employee refer-a-friend scheme
• Employee Recognition Scheme

Responsibilities

Key Responsibilities:

• Technical leadership: Lead by example, demonstrating excellent engineering standards, professionalism, honesty and integrity across all aspects of the role.
• Engineering support: Provide technical guidance to engineers, helping them resolve complex issues independently, improve fault-finding skills and reduce repeat visits and call-backs.
• Team development: Coach, mentor and support engineers at all levels, identifying development needs and working with the Chief Engineer and Training and Compliance Supervisor to improve technical capability.
• Team communication: Organise and lead fortnightly engineering meetings, sharing updates, best practice, technical developments and actions from management meetings.
• Performance management: Promote a high-performance culture, supporting the team in achieving operational KPIs and a target average chargeable utilisation of 90%.
• Technical excellence: Maintain strong practical knowledge of commercial and heavy refrigeration systems, including pack systems, chillers, control panels, commissioning and leak detection.
• Industry development: Keep up to date with emerging technologies, industry standards and best practices, introducing relevant improvements and new technical knowledge to the wider team.
• Continuous improvement: Identify opportunities to improve processes, procedures, tools, products and service delivery across the Service and Maintenance department.
• Collaboration: Work closely with the Chief Engineer, Training and Compliance Supervisor and wider leadership team to improve engineering performance and service quality.
• Planning and organisation: Coordinate meetings, communicate agreed actions and ensure responsibilities and deadlines are clearly defined and followed through.
• Technical escalation: Record technical support queries and use them as learning opportunities to improve team knowledge, reduce recurring issues and strengthen engineering capability.

Skills & Qualifications Required

Knowledge Qualifications

• City & Guilds qualifications in Air Conditioning and Refrigeration, ideally Levels 1, 2 and 3, or an equivalent NVQ.
• F-Gas and ODS Category 1 qualification, or an equivalent recognised qualification in refrigeration and air conditioning installation and maintenance.
• Strong technical knowledge of commercial and heavy refrigeration systems, including hydrocarbon systems, pack systems, chillers, control panels, commissioning and leak detection.
• A solid understanding of air conditioning and ventilation systems.
• Ideally, around 10 years' experience within the refrigeration and air conditioning industry.
• Strong leadership, communication and team-development skills, with the ability to motivate and support engineers at different levels of experience.
• Excellent fault-finding, problem-solving and decision-making abilities, including the ability to remain effective under pressure.
• A proactive approach to continuous improvement, technical development and maintaining high engineering standards.
• A professional approach, demonstrating honesty, transparency, integrity and a commitment to leading by example.

Desirable additional qualifications:

• CSCS Supervisor card.
• IOSH Managing Safely.
• QuoLux LEADlight qualification.
• Institute of Refrigeration (IOR) registration or a commitment to continued professional development.