Technical Supervisor (TELECOM)

JOB TITLE: TECHNICAL SUPERVISOR

Job Roles and Responsibilities

• Has the abilities of either or each:
• Track sales conversion and Acquisition Monitor revenue and targets
• Agent/Partner Performance
• Pipeline and Lead Analysis
• Identify gaps and action
• Monitory installation SLA compliance
• Technician productivity
• Track installation backlog
• Repeat visit and failed installation
• Ensure quality and compliance
• Monitory network uptime availability
• Track alarms and network incidents
• Preventive maintenance compliance
• Analyze network performance
• Outage Management
• Build roll out progress vs plan
• Monitor site build acquisition
• Partner performance evaluation
• Miles stone & Site Acceptance
• Consolidate of data across system
• KPI analysis and Root cause analysis
• Trend forecasting insights
• Reports and dashboard

Job Qualifications

• Bachelor’s degree in Engineering, Telecommunications, Information Technology, Electronics, or related field
• Minimum of 3–5 years’ experience in repair operations, technical support, field service management, or network performance monitoring
• Strong understanding of last mile repair processes, restoration activities, dispatch operations, and secondary network support
• Experience in monitoring repair KPIs such as restoration time, repeat faults, aging tickets, SLA compliance, productivity, and customer impact
• Skilled in analyzing repair trends, outage patterns, recurring issues, and operational performance gaps
• Proficient in Microsoft Excel, Google Sheets, Power BI, or similar reporting and dashboard tools
• Knowledgeable in ticket management systems, incident handling, escalation processes, and field dispatch coordination
• Capable of coordinating with field technicians, service partners, operations teams, and network support groups to ensure timely restoration activities
• Strong analytical, troubleshooting, and problem-solving skills with the ability to identify root causes and recommend corrective actions
• Experience in preparing daily, weekly, and monthly operational and performance reports for management review
• Strong communication and stakeholder management skills, especially in handling escalations and urgent operational concerns
• Ability to manage multiple priorities and work effectively in a fast-paced and high-pressure operational environment
• Experience in telecommunications, ISP, fiber network, or technical field operations is highly preferred
• Leadership capability to drive operational efficiency, accountability, service quality, and continuous improvement initiatives
• Detail-oriented with strong organizational skills and commitment to service restoration performance and customer satisfaction