Technical Support / 1 Year Experience

WE ARE HIRING!

Technical Support (1 Year Experience) DISTRIBUTOR OF BIOMETRICS INDUSTRY

Location: Julia Vargas Avenue, Ortigas, Pasig City

Qualifications

• Degree in IT or any related course
• Previous experience in technical support or a similar role
• Strong knowledge of hardware and software
• Excellent verbal and written communication skills
• Ability to work efficiently under pressure
• Customer-oriented and detail-focused
• Willing to work on shifting schedules if necessary
• Basic networking knowledge
• Ability to prioritize and manage multiple tasks simultaneously
• Team player with a proactive attitude
• Good communication skills when dealing with clients
• Speaks clearly and confidently
• Experience with Biometrics, Access Control, and Timekeeping Systems is a plus but not required

Job Responsibilities

• Provide technical support via phone, email, or chat
• Diagnose and resolve technical issues
• Document incidents and their solutions
• Coordinate with internal teams to escalate complex problems
• Test and validate new features
• Create and update user guides
• Monitor systems and report anomalies
• Provide basic training to users
• Maintain a high level of customer satisfaction
• Participate in ongoing training sessions

SALARY RANGE: PHP 16,000–18,000

WORK SCHEDULE: Monday to Friday, 9:00 AM–6:00 PM

WORK LOCATION: Ortigas, Pasig City

If you meet the qualifications and are interested in this opportunity, we encourage you to apply!

Send your updated resume now and take the next step in your career.

APPLY NOW!