Technical Support - 1 yr experience - Sal: 16k - 18k - Ortigas

Requirements Degree degree in IT or any related course

Previous experience in technical support or similar role

Strong knowledge of hardware and software

Excellent verbal and written communication skills

Ability to work efficiently under pressure

Customer-oriented and detail-focused

Availability to work in shifts if necessary

Basic networking knowledge

Ability to prioritize and manage multiple tasks simultaneously

Team spirit and proactive attitude

Good Communication skills in terms of talking to clients

Speaks well and confident.

Experience and working knowledge on Biometrics, Access Control and Timekeeping Systems is a plus but not required

Responsibilities Provide technical support to users via phone, email, or chat

Diagnose and resolve technical issues

Document incidents and provided solutions

Collaborate with internal teams to escalate complex problems

Test and validate new features

Create and update user guides

Monitor systems and report anomalies

Offer basic training to users

Maintain a high level of customer satisfaction

Participate in ongoing training sessions

SALARY RANGE: 16k to 18k

WORK SCHEDULE: Monday to Friday 9am to 6pm

WORK LOCATION: Ortigas, Pasig