Technical Support Account - CSR

Why Work With UsCompetitive Compensation & Benefits

• Up to ₱27,000 monthly basic salary
• Performance incentives and bonuses
• Paid training and technical development programs
• Clear career growth opportunities
• 13th Month Pay
• Government-mandated benefits

Supportive Workplace Culture

• Collaborative and team-oriented work environment
• Coaching, mentorship, and continuous feedback
• Employee recognition programs
• Opportunities for long-term career development
• Inclusive workplace that supports learning and growth

Key Responsibilities

• Handle inbound customer inquiries related to technical products and services.
• Troubleshoot internet, mobile, software, hardware, and connectivity issues.
• Guide customers through step-by-step troubleshooting procedures.
• Provide accurate information about products, services, and technical solutions.
• Document customer interactions and technical resolutions using company systems.
• Escalate advanced technical issues to higher-level support teams when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.
• Deliver professional and customer-focused technical assistance.

Requirements

• High School or Senior High School graduate (College undergraduate or graduate is an advantage)
• Good English communication skills, both verbal and written
• Basic computer knowledge and familiarity with common technology products
• Strong analytical, troubleshooting, and problem-solving skills
• Customer-focused attitude and willingness to learn technical processes
• Willing to work onsite in Malate, Manila
• Willing to work on a shifting schedule

LocationPrimary Site

• Malate, Manila (Onsite)

Other Available Sites

• Alabang
• Makati
• Manila
• Parañaque
• Pasay
• Taguig

Pay: Php16,000.00 - Php27,000.00 per month

Benefits:

• Company Christmas gift
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person