Technical Support Administration Assistant

Join the team keeping Australia moving

Rentco is looking for a detail-focused Technical Support Administration Assistant to provide day-to-day administrative support to our Technical Support team. This role would suit someone who enjoys keeping systems accurate, assisting customers and internal teams, and helping the business stay organised behind the scenes.

About Rentco

Rentco is one of Australia’s leading transport equipment rental and leasing businesses, supporting customers across transport, logistics, infrastructure, construction, mining and industrial operations. With more than 30 years of industry experience, a national footprint and a large, well-maintained fleet, Rentco is built around reliability, practical support and keeping Australian businesses moving.

About the role

Reporting to the National Workshop Manager, you will provide administrative support across GPS and telematics administration, PBS documentation, customer and supplier enquiries, database updates, reporting and general technical support administration. This is a primarily administrative role where accuracy, follow-up and clear communication are key.

What you’ll be doing

You will support the Technical Support function by:

• Maintaining vehicle, asset and customer records within GPS and telematics systems.
• Processing additions, removals, returns and updates for GPS units and telematics records.
• Monitoring telematics inboxes and actioning routine requests.
• Assisting users with basic system enquiries and escalating technical issues when required.
• Maintaining records relating to GPS devices, installations, kilometre calibration updates and reporting.
• Responding to routine customer and internal enquiries relating to GPS devices, tracking issues and service requests.
• Logging and allocating requests to the appropriate technical team members.
• Preparing, maintaining and filing PBS documentation, applications, renewals and compliance paperwork.
• Completing data entry, spreadsheets, reports, correspondence, document control and other general administrative tasks.
• Supporting process improvement activities and project administration when required.

About you

To be successful in this role, you will bring:

• Previous administration experience.
• Strong attention to detail and accurate data entry skills.
• Good written and verbal communication skills.
• Competent computer skills, including Microsoft Office.
• The ability to manage multiple tasks, meet deadlines and follow up routine activities.
• A customer service focus and confidence communicating with internal teams, customers and suppliers.
• A practical, organised approach and willingness to support a busy technical team.

Why join Rentco?

• Join a national business that has been part of Australia’s transport industry for more than 30 years.
• Work in an essential industry that helps keep Australian businesses moving.
• Be part of a supportive, experienced team with a practical, down-to-earth culture.
• Enjoy a varied administration role where your accuracy and follow-up make a real difference.
• Build your skills in a business with genuine room to grow across a national network.

How to apply

If you are an organised administrator who enjoys supporting a busy team and delivering accurate, reliable work, we would like to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience.