Technical Support Administrator

About AnalytiChem Netherlands B.V.

Based in Mijdrecht, we specialise in microbiological culture media, producing ready-to-use formulations for clinical, pharmaceutical, biotechnological, and food safety laboratories worldwide. With 45+ years of experience, ISO 9001 certification, ISO 17025 accreditation, and advanced cleanroom facilities, quality is at the core of everything we do.

AnalytiChem Netherlands is part of the AnalytiChem Group, a global company with 600+ employees across manufacturing, distribution, sales, and support centres in Europe, North America, and Australia - on an exciting journey of continued growth and innovation.

About the Role

We are looking for a Technical Support Administrator to join our team in Mijdrecht. You will be the go-to person for keeping our product and pricing data accurate, setting up new articles in our systems, and answering technical product questions from customers and colleagues. You work closely with Sales, Production, and Supply Chain - bridging your microbiological knowledge with a strong eye for data.

Key Responsibilities:

• Manage and maintain local master data across systems; set up new articles and pricing
• Handle the physical setup of articles, including paperwork and labelling
• Answer technical product questions from customers and internal teams
• Support customers with formulation needs and align them with our product portfolio
• Assist with complaint management and resolve data discrepancies
• Act as a reliable point of contact for Sales, Production, and Supply Chain

Your Profile: You bring a scientific background, a sharp eye for detail, and enjoy being the person others can rely on for both technical knowledge and data accuracy.

• MBO/HBO level in microbiology, biology, or a related Life Sciences field
• 3–5 years of experience in a similar role
• Knowledge of microbiological culture media and their application is important
• Experience with ERP systems or master data/article administration is a plus
• Accurate, structured, and proactive working style
• Fluent in Dutch and English
• Right to work in the Netherlands - no visa sponsorship or relocation support available