Technical Support Administrator

Join Connect3 and help deliver the infrastructure that keeps communities connected

At Connect3, we're a growing multi-utility contractor delivering gas, water and electricity solutions. As our business continues to expand, we're looking for an organised, proactive and detail-focused Technical Support Administrator to join our Canterbury-based team.

This is a fantastic opportunity for someone who enjoys coordinating multiple projects, working with a variety of stakeholders, and wants to build a long-term career within the utilities and construction industry.

You'll play an important role in supporting the early stages of our projects, ensuring permits, applications, designs, technical information and project documentation are progressed efficiently, helping our operational teams deliver successful projects on site.

Key Responsibilities

• Client Engagement: Liaise with clients to obtain project information, drawings and technical requirements, and assist with managing new enquiries.
• Pre-Construction Coordination: Gather utility records, coordinate technical information and track design submissions, approvals and outstanding queries.
• Asset Values & Adoption: Obtain and track Asset Value offers, maintain records of values and payments, and assist with adoption processes.
• Permits & Traffic Management: Prepare and submit Local Authority Section 50 applications and coordinate street works permits, traffic management and road closures.
• Project Management Support: Assist project managers with administration, action tracking, programme updates, supplier enquiries and general coordination.
• Project Readiness: Help ensure designs, permits, materials and other pre-start requirements are in place ahead of site mobilisation.
• Documentation & Handover: Maintain accurate project records and assist with compiling completion documentation, as-laid drawings and handover packs.
• Digital platforms: Ensure the Connect3 website is maintained with up to date information, updating as requested. Planning and posting regular updates across social media platforms.
• General Administration: Maintain project trackers, update internal systems, manage correspondence and undertake other duties to support the wider Connect3 team.

About You

We're looking for an organised, proactive and detail-focused individual who can manage multiple tasks and communicate confidently with clients, suppliers and colleagues. You'll have experience in an office environment, be comfortable using Microsoft Outlook, Word and Excel, and enjoy taking ownership of your work. Experience within utilities, construction or project coordination would be beneficial, but most importantly you'll be eager to learn, develop new skills and build a long-term career within a growing business.

Person Specification

Qualifications

Essential

• A full UK driving licence and access to a car, subject to provisions of the Equality Act (2010).

Experience

Essential

• Experience working in an office experience, balancing multiple workstreams and priorities.

Desirable

• Experience working for a utility or construction company.
• Experience in a technical administration, project coordination or pre-construction role.

Knowledge and skills

Essential

• Strong organisational and time-management skills.
• Excellent written and verbal communication skills.
• Good attention to detail and a methodical approach to work.
• Confident using Microsoft Outlook, Word and Excel.
• Ability to manage multiple tasks and competing deadlines independently, whilst also being able to contribute to working as a team.
• A proactive attitude, with the confidence to take ownership of assigned tasks.

Desirable

• Familiarity with utility infrastructure, including gas, water and electricity networks.
• Knowledge of Local Authority Section 50 licences, street works permits or traffic management bookings.
• Experience dealing with utility network operators, IDNOs, IGTs or water companies.
• Familiarity with construction drawings, utility records and project programmes.
• Experience maintaining cost trackers, application registers or project management systems.

Personal Attributes

Essential

• Willingness to learn and develop technical knowledge of the utilities and construction industries.
• Comfortable communicating with a range of people, both internally and externally.
• Keen to take responsibility, learn new skills and progress alongside a growing business.

Location: Canterbury
Job Type: Permanent
Hours: Monday to Friday, 8:00am – 4:00pm with some flexibility required

Pay: £32,000.00 per year

Work Location: In person