Technical Support Advisor (Consumer Electronics Account | Work from Home*)

Work from Home opportunity for select LOB*

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

• Provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and offer consultative support.
• Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer
• Recognize and adjust support approach to accommodate all levels of customer’s experience
• Communicate positively with team members, customers, and other partners

Who are we looking for?

• High School Graduate
• Must have at least 1 year of BPO experience handling a voice campaign and at least 6 months basic troubleshooting experience
• Good understanding of consumer electronic products
• Solid technical and diagnostic skills with tested problem-solving skills
• Strong verbal and written communication skills in English
• Amenable to work rotating shifts
• Must have access to a quiet, secure room and a stable internet connection of at least 30 MBPs from a major national ISP (local neighborhood providers not accepted)
• Should be able to work from home and report onsite at Ortigas Center, Pasig City if and when required

How to Apply?

Source of Application: Job Boards - Jobstreet

Virtual Recruitment Hub

Send us your application through Jobstreet and begin your journey virtually Mon-Fri, 9am-5pm via https://bit.ly/TDCXManilaVirtualRecruitment. Declare Jobstreet as the source of your application during your interview.

All candidates must have at least one (1) valid government-issued ID and a soft copy saved on their phone for verification purposes.