Technical Support Agent

Job Description Summary:

Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.

What Are We Looking For in This Role?

Qualifications :

• High School Diploma or Equivalent
• Must have 2 years technical support experience mainly in handling accounting software
• Experience in handling intuit QuickBooks is a plus
• Flexible in shifting / rotation schedule
• Willing to work onsite in Vertis North, Quezon City
• Can start anytime

What Part Will You Play?

• Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes. Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.
• Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through on-going training and referring to online manuals as required.