Technical Support Agent

Salary: 5,000 QAR per month

Work Schedule: 24/7 Shift-Based Operation

Job Overview

We are looking for a Technical Support Agent to join our team and provide efficient customer support for electronic card & Physical electronics purchases. The ideal candidate should have excellent communication skills, strong computer knowledge, good decision-making abilities, and be comfortable working in a 24/7 shift environment.

Key Responsibilities

• Verify customer information and order details related to electronic card purchases.

• Handle customer inquiries and provide support through phone calls and live chat.

• Communicate clearly and professionally with customers in both Arabic and English.

• Provide logical and effective solutions to customer issues.

• Use good decision-making and problem-solving skills when handling customer requests.

• Escalate complex or unusual cases to the appropriate department when necessary.

• Use Microsoft Office and computer systems efficiently.

• Be flexible with shift changes and working hours, as the department operates 24/7.

Requirements:

• Fluent in Arabic and English, both written and spoken.

• Excellent communication and customer service skills.

• Good computer skills and knowledge of Microsoft Office.

• Strong problem-solving and logical-thinking abilities.

• Good decision-making skills.

• Ability to work under pressure and handle multiple customer inquiries.

• Strong attention to detail, especially when verifying customer and order information.

• Willingness to work rotating shifts, including nights, weekends, and public holidays.

• Flexible and adaptable to changes in the work schedule.

• Previous experience in technical support, customer service, call centers, or e-commerce is an advantage.