Technical Support Agent - L1

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Title: Technical Support Agent L1

Location: Belgrade, Serbia

Grade: B1

What You'll Do:

• Support project activities and work closely with project teams to help ensure successful delivery against agreed objectives and timelines.
• Collaborate with customers, internal stakeholders, and external partners to provide effective technical support and maintain strong working relationships.
• Investigate and resolve technical issues using available knowledge bases, procedures, and support tools.
• Take ownership of incidents and service requests from start to finish, ensuring customers are kept informed throughout the resolution process.
• Escalate complex issues to specialist teams when required and follow them through to completion.
• Maintain accurate records of incidents, actions taken, progress updates, and resolutions within company tracking systems.
• Provide support via phone, email, and ticketing systems, delivering professional and timely assistance to customers and field engineers.
• Use remote access tools to troubleshoot equipment, apply configurations, and verify successful resolution with customers.
• Monitor customer environments, respond to events and alerts, and proactively address issues where possible.
• Contribute to a high level of customer satisfaction through responsive support and a commitment to service excellence.

What We're Looking For:

• Fluent English communication skills, both written and spoken.
• Willingness to work in a shift-based environment.
• Strong problem-solving and analytical skills.
• Customer-focused mindset with the ability to remain calm under pressure.
• Good organizational skills and attention to detail.
• Ability to work independently while managing multiple priorities.
• A team-oriented approach and strong interpersonal skills.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”