Technical Support Agent with German

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology & Services, Semiconductor, Telecom and Media, Retail and CPG, Mobility and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7B

• Contract type: Employment
• Work mode: Hybrid - minimum 2 times per week WFO

Responsibilities:

• Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users.
• Resolve or Route incidents and requests to appropriate teams
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
• Administer and provide User Access and Exit controls.
• Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions.
• Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.
• Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems.
• Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments.
• Willing to participate in on the job and commercial training designed to enhance skills and support capabilities.
• Troubleshooting mobile devices (knowledge of AirWatch/Mobile Iron/Blackberry/Good for Enterprise is a plus)
• Willing to work in different shifts and national holidays as required by Operations.

Technical Requirements:

• Experience with Windows Operating systems
• Strong Communication skills (Verbal & Written) in German (C1) and English (B2)
• Clients: Windows8, Windows7, Windows 10
• Servers: Windows 2008, Windows 2003, Windows 2000
• Remote desktop connectivity applications (TeamViewer, LiveMeeting, Windows Remote Assistance
• Knowledge of Lync and OCS
• MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook
• Internet browsers (e.g. Explorer, Chrome, Firefox)
• Anti-virus and firewall software
• PC Hardware knowledge - Desktop, Laptop, Peripheral devices (printers, scanners)
• Mobile devices and OS (iOS/Android/Windows)
• PC Hardware knowledge

What we offer:

• Life insurance
• Private medical care
• MultiSport Card
• Subsidies for glasses
• Subsidies for language courses
• Christmas and holiday bonuses