Technical Support Agents

Technical Support Agents Level A+

 

Are you ready to step into the world of cutting-edge live dealer and gaming experiences? We are a dynamic, worldwide company seeking passionate individuals to join our team as Technical Support Agents!

 

**What We Offer:**

 

• 🕒 Full-time position with 5 days a week, offering flexible schedules (morning/afternoon/night)

• 💻 Work from Home - Embrace the comfort and flexibility of remote work

• 💰 Competitive Salary - Rewarding your dedication and expertise

• 📈 Professional Development Opportunities - Growth is encouraged and supported for every team member

 

**Responsibilities:**

 

As a Technical Support Agent, you'll immerse yourself in a role that includes but isn't limited to:

• Providing exceptional customer service via chat, email, and our ticketing system

• Conducting detailed investigations for client incidents

• Maintaining and updating comprehensive documentation

• Managing and resolving customer issues while ensuring continuous monitoring and reporting

• Collaborating across departments and with external partners, including PMs, QA, dev teams, and Account Managers

• Identifying opportunities for process improvements to enhance our operations

 

**Requirements:**

 

We're looking for someone who brings:

• A minimum of 2 years of customer service experience, especially in live chat environments

• Proficiency in ticketing systems and familiarity with Jira or other Project Management and service desk tools

• Strong multitasking abilities and effective problem-solving skills

• Experience working with remote teams and excellent communication skills

• A proactive, self-motivated approach and a positive attitude

• Exceptional written and verbal English communication skills

• Previous exposure to the online gaming/gambling industry would be advantageous

• Experience with video streaming, API integrations, and CMS systems would be a distinct plus

 

**Ready to Level Up? Apply Now!**

 

If you're excited about this opportunity, take the next step! Send your application to [email protected] and become part of our vibrant team shaping the future of live gaming experiences. Join us on this thrilling journey!

 

*Location: Costa Rica | Remote work*