Technical Support Analyst

Tradepoint Systems offers an opportunity for talented individuals to work on bleeding edge financial services technology in a highly collaborative environment. We take great pride in building a team-friendly culture where everyone shares in the rewards of the firm’s success.

Tradepoint is always looking for talented staff, preferably with prior experience in the trading technology domain. If you think you have what it takes to join our team, tell us about yourself and email your resume to [email protected]

Technical Support Analyst

Location: United States – Work from Home

Salary: Commensurate with skills and experience

Job Description:

As a Technical Support Analyst, you will be responsible for supporting Tradepoint’s customers utilization of our software and services. In this role you will be providing professional and courteous technical support of foreign exchange trading software in a fast-paced environment.

Work Schedule:

• Monday through Friday 8:00 AM to 5:00 PM Eastern

Responsibilities:

• Investigating issues reported by customers or discovered within Tradepoint’s organization
• Performing complex investigations, troubleshooting and problem-solving.
• Seeing that issues are resolved in a timely manner, escalating to higher levels as necessary.
• Tracking issues through to completion, regularly reporting issue status to customers.
• Delivering exceptional customer service using excellent communication and interpersonal skills.
• Identifying potential system, support and client relationship enhancements.
• Participate in follow-the-sun support model, communicating issues clearly in ticketing systems, and providing well-organized issue handoffs at EOD

Requirements:

• 2+ years of experience as a Technical Support Analyst
• Experience supporting real-time trading systems and FIX protocol
• CentOS / REHL (or other *nix)
• Scripting/coding experience in languages such as Bash or Python
• Extreme comfort with log investigation and configuration file management
• Foreign exchange experience preferred
• Self-starter, trustworthy with the ability to seek out and add value without continuous direction (given the timezone overlaps with our London and New York are limited)