Technical Support Analyst

We provide maritime communication solutions, working with Marlink Team, a global leader in satellite and digital solutions for the maritime industry. Our team supports vessels worldwide by delivering reliable communication services, network monitoring, and technical expertise.

About the Role

We are looking for enthusiastic and motivated candidates with a BE/B.Tech in Electronics, Telecommunication, ECE, or related disciplines to join our team as a
Technical Support AnalystTechnical Support Analyst. This role offers an excellent opportunity to develop expertise in satellite communications, networking, and maritime technology while supporting vessels operating across the globe.

Key Responsibilities

• Monitor, diagnose, and troubleshoot maritime communication systems, including Starlink, VSAT, Iridium OpenPort (IOP), FleetBroadband (FBB), and other onboard network equipment.
• Maintain and update vessel communication databases, network configurations, and service records.
• Provide technical support to vessels and customers, ensuring timely issue resolution and high service quality.
• Activate and configure satellite communication services, including Inmarsat SIM cards, SkyFile Email, and SkyFile-C services.
• Monitor network performance and connectivity to ensure uninterrupted vessel communications.
• Manage crew internet services, maintain usage records, and prepare monthly reports.
• Coordinate with Marlink support teams, service providers, and vessel personnel to resolve communication and networking issues.
• Participate in technical training programs and stay updated with emerging satellite and networking technologies.

Eligibility Criteria

• BE/B.Tech in Electronics, Telecommunication, ECE.
• Freshers are welcome to apply.
• Good English communication skills (written and verbal).
• Basic knowledge of networking concepts (IP addressing, routing, switching, internet connectivity).
• Strong analytical and troubleshooting skills.
• Ability to work independently and handle responsibilities during assigned shifts.

Additional Information

• Rotational shifts, including approximately 7–10 night shifts per month.
• Candidates should be capable of independently handling support activities during shifts.
• Training will be provided on maritime communication and satellite networking systems.

Pay: ₹280,000.00 - ₹360,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Paid sick time

Work Location: In person