Technical Support Analyst

The Impact You'll Make

As our Technical Support Analyst, you’ll play a key role in support our customers regarding the correct aplication of our refrigeration and air conditioning products and solutions.

Your impact? Collaborate with Sales, P&D, Quality, Application and Technical Support teams. You’ll also have to deal with external partners like sales agents, instructors and inspectors.

You’ll collaborate with functions and take ownership of responsibilities, helping us move toward a more sustainable future.

What You’ll Be Doing

• Delivering technical presentations and product/solution demos online and/or at customer location.
• Configure and validate technical solutions.
• Provide installation and upgrade support.
• Delivering timely and accurate high-level after-sales support to our customers
• Advise on product capabilities and limitations.

What We're Looking For

• Technician or Bachelor in Engineering degree (Control and Automation, Mechatronics, Refrigeration or Mechanical)
• Proven experience on Commercial Refrigeration including system automation and controls, specially Chiller applications.
• Ability to balance high demands inherent with multiple customers while managing projects and technical discussions.
• Advanced Portuguese and Intermediate English – Spanish is a differential.
• Willing and able to travel regionally and internationally. Must have own car.

What You'll Get from Us

• We promote from within and support your learning with mentoring, training, and access to global opportunities.

• You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.

• We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.

• You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

Ready to Make a Difference?

If this role excites you, we’d love to hear from you! to start the conversation and learn more about where your career can go with us.

Our Commitment to Transparency

Salary ranges listed reflect only primary location and currency. For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information.

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Any benefits listed do not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Want to know more? Please visit our F AQ Pag e .

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.