Technical Support Analyst

Goken America is an Engineering Services and Product Development company founded in 2004. At Goken America we strive to expand and deliver upon our company motto of “Creating Something Different”. We are continually striving to strengthen our organization, and are always seeking talented individuals who have a strong desire to work in an environment where they can make a difference.

Our “Vision” is to empower our associates to affect change wherever change is needed. Our “Mission” is that in building trust we foster greatness in our people, excellence in our clients and impact in our communities.

Goken America provides an excellent benefits package, one month of paid time off per year and a very competitive compensation plan. In addition, when applicable, we will also provide relocation assistance, temporary housing, visa support and other fringe benefits.

• Work with business to understand as-is and provide solution for the to-be process.
• Provide guidance to end users on the new process and help troubleshoot issues.
• Communicate issues clearly and effectively to next-level support ie. developers, solution architect, or management.
• Relay information and provide feedback to end users.
• Create and update instructions and documentation
• Serve as first point of contact (face-to-face and remote) for web application users who need technical instructions or process help. (Training will be provided on the specific processes and software.)
• Troubleshoot issues and escalate to technical or business process experts as needed.
• Test software changes through end-to-end business processes and communicate findings.

Required Skills/Experience:

• Excellent communication (verbal and written) skills
• Have worked with Visual Studio Team Foundation Server (TFS)
• Working knowledge of MS Visio, MS Project, and MS Office products
• Proficiency in English
• Flexible, adaptable, quick learner, and problem solver
• Customer-oriented, being comfortable and confident working with a large number of end users
• Have experience in Help Desk/IT Support role and/or other customer support role
• Experience with PLM software such as TeamCenter, ENOVIA, V5 VPLM, V4 VPM, etc…
• Have knowledge of Dassault’s ecosystem (CATIA, ENOVIA, etc…). Emphasis on ENOVIA R2013X

Preferred:

• Have knowledge of database systems (Oracle, SQL, DB2, etc…)
• Degree in IT, MIS, or Computer Science

Other Requirements:

• Must be able to be on-site in Wichita, KS