Technical Support Analyst

Wipro is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 240,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

Details:

• Type of contract: permanent employment / full time employment
• Duration of contract: 1 year (possibility to get extended)
• Model of working: Hybrid: 2-3 days / week at client's office in Budapest
• Standard business hours (Monday to Friday) with possibility of on call during the weekend

Role Description:

The Entitlement Review Support Analyst provides operational support for reviewing application entitlement and access-control information.

This is a role suitable for candidates with transferable experience from Service Desk, Desktop Support, IT Support, or similar operational support functions. Selected candidates will undergo a structured 1 to 2-month training period covering entitlement review processes, Identity and Access Management fundamentals, applicable tools, procedures, and compliance requirements.

The role does not require advanced IAM engineering or administration experience. Prior exposure to IAM, access management, information security, or compliance processes is beneficial but not mandatory.

Key Responsibilities:

• Review assigned application entitlement and access-control information by following documented procedures and checklists.
• Identify missing, incomplete, inconsistent, or potentially noncompliant information and escalate it to the appropriate reviewer or process owner.
• Manage assigned tickets and review requests within agreed SLA timelines.
• Monitor work queues and provide timely updates until requests are completed or closed.
• Prioritize assigned activities based on urgency, impact, and defined operational procedures.
• Maintain accurate records of reviews, findings, responses, and follow-up actions.
• Communicate clearly with application teams, business users, and relevant stakeholders to obtain required information.
• Prepare basic operational reports
• Ensure that review evidence and supporting records are complete and properly maintained.
• Identify recurring data-quality or process issues and report them to senior team members.
• Follow applicable IAM, information-security, access-control, and data-handling procedures.

Required Skills:

• Experience in Service Desk, Desktop Support, IT Support, operations support, or a similar process-driven role.
• Experience working with ticketing or IT Service Management tools.
• Basic understanding of incident, service-request, or workflow management.
• Ability to manage work within defined SLA timelines.
• Basic Microsoft Excel skills with reports (will be added advantage)
• Good analytical and problem-solving skills.
• Ability to follow documented processes, checklists, and review procedures.
• Good verbal and written communication skills.
• Strong attention to detail and willingness to learn.
• Ability to work effectively with users, application teams, and other stakeholders.
• Positive, proactive, and customer-focused attitude.

This position offers a chance to be part of a forward-thinking company that values innovation and a progressive approach to technology. Interested candidates are encouraged to apply and join the team where they can make a significant impact.

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.