Technical Support Analyst

StrataDefense is an IT Managed Services Provider (MSP) and cybersecurity company located in Wausau, WI, focused on providing quality and innovative solutions to our clients. We value staff who want to do the right thing, who are persistent and dedicated to solving problems, and who put the client first. StrataDefense has an immediate opening for a Technical Support Analyst to join our technical support team. The Technical Support Analyst is an entry level position and acts as the frontline of support for our clients. This is a 100% in-office position, located in Wausau, with the potential for hybrid-remote in the future.

Responsibilities:

• Answer incoming support phone calls and triage new support tickets
• Handle incoming support requests
• Reset user passwords and unlock user accounts
• Setup and disable user and email accounts
• Setup and image customer workstations
• Perform basic software and hardware installation and configuration
• Resolve basic application, workstation, and server tickets
• Complete project work as assigned
• Contribute to team knowledge base
• Report time accurately and completely
• Operate under the leadership of the team lead or supervisor
• Assist other team members as needed

People successful in this role are:

• Detail-oriented
• Capable of communicating with non-technical clients effectively
• Able to perform under pressure and handle multiple tasks simultaneously
• Committed to high quality work, done on time
• Exceptional at solving problems

Up to 10% travel to client sites.

Physical Demands

This position requires occasional lifting or moving of equipment up to 50 lbs.

AAP / EEO Statement

StrataDefense, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Additional Information

• Relaxed, Collaborative, Casual Work Environment
• Competitive Salary with Company-Based Performance Incentives
• Health Insurance and 401(k) Plan Offering
• Mileage Reimbursement for Onsite Client Activities
• Paid Holidays and Vacation
• Company-Paid Life Insurance

Requirements

Associates Degree in Networking, Computer Support, or Application Development or 1 year on the job experience in a similar role strongly recommended.

Will train the right candidate.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: Hybrid remote in Wausau, WI 54401