Technical Support Analyst I

At our company, our mission starts with our people. Guided by our HEART values of Humility, Excellence, Accountability, Respect, and Trust, we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day.

Think you’ve got what it takes?

• Provides user support, problem analysis, technical assistance, and training for clinical and business information systems

• Diagnoses and resolves hardware, software, peripheral, and network issues and coordinates technical solutions

• Monitors the call tracking system, prioritizes requests, and performs routine hardware and software maintenance

• Plans, implements, tests, and troubleshoots systems software and monitors system performance, capacity, and file management

• Participates in technology projects, coordinates technical activities, and develops project plans and user documentation

• Provides individual and group training on computer hardware, software, and applications and shares technical guidance with other analysts

• Supports research initiatives and new technology implementations and recommends solutions aligned with organizational standards

• Follows customer service standards, computer security procedures, and software copyright requirements

• Prepares ticketing and performance reports, identifies improvement areas, and communicates progress to management

• Maintains current knowledge of technology developments, industry practices, and application products

• High school diploma or GED required

• Bachelor’s degree in a related technical or scientific discipline preferred

• 3 years of technical support or IT experience required

• Preferred Comptia A+ certification