Technical Support Analyst | Ortigas

Req ID: 5030
Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

We are currently looking for a Technical Support Analyst who will be working with Connext's Client in the United States of America.

What's in it for you?

• 25% Night Differential
• Perfect Attendance Bonus
• Mid-year Bonus!
• Competitive compensation
• Life insurance
• HMO Insurance
• Great company culture

What is the job?

The Technical Support Analyst provides technical and operational support to clients using financial technology platforms.

Responsibilities:

• Serve as the primary contact for international clients and platform-related inquiries.
• Guide clients on platform features, processes, and troubleshooting solutions.
• Prioritize requests and ensure timely, professional issue resolution.
• Document client interactions, issues, and resolutions in CRM/ticketing systems.
• Monitor platform issues, coordinate with technical teams, and support testing.
• Identify recurring issues and improve support processes and client experience.

Qualifications:

• Minimum of three (3) years of experience in client-facing technical support or a similar role.

• Experience using any CRM or ticketing systems.

• Experience providing technical support and troubleshooting for clients.

• Experience handling phone interactions with clients while maintaining professionalism and positive client relationships.