Technical Support Analyst, Tech & Support Ops

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.

Your New Role

This role is responsible for supporting the day-to-day operation and continuous improvement of critical business applications, including ticketing and retail systems, for Warner Bros. Studio Tour Tokyo and related retail locations. Working closely with business stakeholders, vendors, and global technology teams, the role helps ensure reliable system performance and a seamless guest experience while supporting the broader business objectives of the Studio Tour and Experiences business.

Your Role Accountabilities

• Provide technical support for business-critical applications and technologies, including ticketing systems, retail POS, and related platforms, ensuring reliable day-to-day operations.
• Support application enhancements, system upgrades, testing activities, and technology projects, including hardware deployments and new business application implementations.
• Support operations across Studio Tour, Warehouse, Call Centre, and Retail locations, including troubleshooting, hardware installation, and responding to critical incidents outside of standard business hours when required.
• Manage incidents, service requests, and escalations in collaboration with internal teams, vendors, and external partners to minimize business disruption and system downtime.
• Partner with business stakeholders through service reviews and ongoing collaboration to improve system performance, service delivery, and user experience.
• Maintain compliance with security, audit, and data privacy requirements, including PCI controls, SOX audits, and legal data protection requests.
• Develop and maintain user guides, technical documentation, and training materials to support operational excellence and knowledge sharing.

Qualifications & Experience

Required

• Minimum of 3 years of experience supporting business applications within an internal IT department of an operating company.
• Experience supporting customer-facing or B2C business applications such as POS, ticketing, retail, hospitality, entertainment, or similar operational systems.
• Proficiency in Japanese and the ability to communicate confidently in English, with experience collaborating with business stakeholders, vendors, and global teams.

Preferred

• Experience supporting integrated retail, payment, or ticketing platforms and managing third-party vendors.
• Experience supporting technology environments in retail, hospitality, entertainment, attractions, or other customer-facing businesses.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at

www.wbd.com/guiding-principles/

along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.