Technical Support & Admin Executive

Job Highlights

44 hours, 5 days week

Free staff meals

In-house gym facility

Short walking distance from Tuas Link MRT

Roles & Responsibilities:
Administrative Support Tasks

Scheduling

Schedule maintenance and repair appointments events and work closely with the head technician & Barista on the schedule

Coordinate with service providers and customers to ensure timely service.

Track and manage repair requests and service calls.

Work closely with the sales team on the equipment installation and coffee tasting schedule.

Customer Service

Respond to inquiries and complaints related to coffee equipment.

Respond to the equipment & POSM ordering and delivery for clients or internal

sales team requests.

Address any recurring issues to improve customer satisfaction.

Reporting

Generate reports on equipment performance, common issues, and service trends. If necessary

Work closely with the sales department for coffee equipment and servicing contract purposes.

Administrative Tasks

Handle invoicing and billing for repair services and parts.

Provide quotations for and follow up on orders.

Manage contracts with service providers and suppliers.

Coordinate with other departments (e.g., sales, finance, technicians, procurement, IT) as needed.

Maintain detailed records of service requests, repairs, and maintenance.

manage key in-service reports

Document: Technician over time & claims/service reports and service contract /

Invoicing, RO, DO, etc

Customer Relationship Management

Develop and maintain strong relationships with customers and clients.

Address any recurring issues to improve customer satisfaction.

Technical Support Tasks

Troubleshooting

Handling technical admin phone to assist Sales & Client requests.

Provide solutions to common problems via phone, email, or person.

Equipment Installation

Work closely with the sales team on the installation schedule request.

Oversee and schedule on coffee machines installation with the head of

technician

Ensure all the documents and contracts are done before the installation.

Equipment and Asset Management

Asset Tracking and Inventory Management

Procurement and Disposal

Reporting and Documentation

Parts and Supplies Management

Order and manage inventory of spare parts and supplies.

Maintain records of parts used and replaced.

Liaise with suppliers, procurement, and finance on spare parts and related orders.

Job Requirements:
High school diploma or equivalent; an associate degree in Business

Administration, Hospitality Management, or a related field is a plus.

1–3 years of experience in administrative support, ideally in the food service or hospitality industry, with F&B equipment knowledge.

Basic understanding of IT systems and software, proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), and experience with project management software are a plus.

Strong organizational and time-management abilities, with attention to detail and accuracy.

Excellent written and verbal communication skills to interact effectively with internal teams and external vendors.

Ability to troubleshoot minor technical issues and think critically to manage competing priorities.

Strong interpersonal skills with the ability to work collaboratively in a team environment

Our Companies, Gan Teck Kar Investments Pte Ltd in Singapore, (established 1991) and Gan Teck Kar Foods Sdn Bhd in Malaysia, (established 1995), distribute premium, natural and organic foods products to both the retail and foodservice sectors. We are a privately held company, incorporated in Singapore.

We have logistical expertise to handle dry, chilled, and frozen products. Our marketing and distribution activities range from servicing major supermarket and hypermarket chains to the foodservice sector, which includes hotels, restaurants, cafes, wholesalers, ships and airlines. We work selectively with vendors and manufacturers who are socially responsible and whose sources are sustainable. We aim to provide a comprehensive range of premium quality wholesome and great tasting products to the consumers.

The company employs a dynamic team of slightly more than 100 employees from logistics, warehousing, customer service to sales, and marketing. The working environment is friendly, dynamic and collaborative where communication is open between CEO and staff.

Visit us at

www.gtkfoods.com

to find out more about Gan Teck Kar Investments Pte Ltd