Technical Support & After-Sales Engineer

About the Job

Sunpower Partners Corporation is looking for a Technical Support & After-Sales Engineer who will be responsible for providing technical assistance, system monitoring, troubleshooting, preventive maintenance, and after-sales support for installed solar energy systems.

The role will work closely with the Engineering, Installation, Sales, Procurement, and Operations teams to ensure solar systems are operating efficiently and customers receive timely and professional technical support.

Key Responsibilities

1. Technical Support & Troubleshooting

• Respond to customer concerns, technical issues, and service requests related to installed solar PV systems.
• Conduct system diagnostics, troubleshooting, and root-cause analysis of system abnormalities and failures.
• Coordinate repair, replacement, and corrective actions for defective components, including solar panels, inverters, batteries, breakers, monitoring devices, and other system equipment.
• Provide remote and on-site technical assistance when required.

2. System Monitoring & Performance Analysis

• Monitor the performance of installed solar systems through monitoring platforms and software.
• Analyze system generation and performance data to identify abnormalities and underperformance.
• Prepare system performance reports and recommend appropriate corrective actions.
• Ensure installed systems operate safely, efficiently, and according to expected performance.

3. Preventive Maintenance

• Schedule and conduct preventive maintenance and system inspections for installed solar PV systems.
• Identify potential equipment issues and recommend preventive or corrective measures.
• Ensure maintenance activities are properly documented and completed according to schedule.
• Coordinate with technical teams for maintenance, repair, and servicing requirements.

4. Warranty & Service Coordination

• Process warranty claims for defective or malfunctioning equipment.
• Coordinate with suppliers, manufacturers, and service providers regarding warranty concerns and replacement parts.
• Maintain accurate records of warranties, service reports, repairs, and equipment replacement history.
• Coordinate service schedules with customers and internal technical teams.

5. Client Relations & Customer Service

• Respond to customer inquiries and technical concerns in a professional and timely manner.
• Explain proper system operation, monitoring procedures, and basic maintenance requirements to customers.
• Provide clear technical recommendations and updates regarding service requests.
• Maintain positive customer relationships and support customer satisfaction and retention.

6. Documentation & Reporting

• Prepare technical reports, incident reports, maintenance reports, troubleshooting reports, and service documentation.
• Maintain accurate records of service requests, inspections, troubleshooting activities, repairs, and completed work.
• Ensure customer and system service records are properly updated and organized.
• Provide regular reports on after-sales activities and system performance.

7. Internal Coordination & Compliance

• Coordinate with Engineering, Installation, Sales, Procurement, and Operations teams regarding after-sales concerns and technical requirements.
• Coordinate the availability of spare parts, tools, and equipment needed for repairs and maintenance.
• Ensure compliance with company standards, electrical safety requirements, and applicable procedures.
• Assist in improving after-sales processes, service procedures, and customer support systems.

Job RequirementsEducation & Experience

• Bachelor’s Degree in Electrical Engineering or a related engineering field.
• Licensed Electrical Engineer (REE) is an advantage.
• Experience in solar photovoltaic (PV) systems, electrical systems, system troubleshooting, maintenance, or after-sales technical support is preferred.
• Experience with solar inverters, batteries, monitoring systems, and other PV system components is an advantage.

Technical Skills

• Knowledge of solar PV system operation, troubleshooting, maintenance, and performance monitoring.
• Familiarity with solar monitoring platforms and software.
• Strong technical, analytical, and problem-solving skills.
• Proficient in Microsoft Office, particularly Excel and technical reporting.
• Ability to prepare clear and accurate technical documentation.

Other Qualifications

• Excellent communication and customer service skills.
• Strong attention to detail and ability to diagnose technical issues effectively.
• Ability to coordinate with customers, suppliers, and internal departments.
• Willing to conduct fieldwork, site inspections, and customer visits when required.
• Willing to travel to project sites as needed.

Pay: Php30,000.00 - Php40,000.00 per month

Work Location: In person