Technical Support & Client Care Representative (Entry-Level)

Location: Scarborough, ON (In-Office: 2400 Midland Ave)

Job Type: Full-time, Permanent

Schedule: Monday to Friday, 9:00 AM – 5:30 PM

Pay: Competitive, based on experience

About Us

At GPS Tracking Canada, we empower businesses to optimize fleet management, cut costs, and increase efficiency through live vehicle tracking solutions. We are looking for an ambitious, tech-savvy, and client-focused individual to join our team.

Growth & Career Advancement Opportunities

This is an entry-level role with clear growth potential. We are looking for a candidate who is eager to learn our business from the ground up and build a long-term career with us. Successful team members in this position have a direct path toward senior-level roles and, depending on your strengths and interests, can advance into pathways such as:

• Senior Technical Support Specialist: Deepening technical expertise to manage complex platform integrations and technical account management.
• Client Account Manager: Taking ownership of major client relationships, retention strategy, and account growth.
• Sales & Business Development: Leveraging your deep product and client knowledge to drive strategic business acquisition.

Role Overview

This role serves as the foundational backbone of our client operations, combining front-line technical support with proactive client account care. You will assist clients with platform troubleshooting and training while conducting courtesy check-ins to ensure satisfaction and retention.

Key Responsibilities

• Technical Support & Training: Assist clients via phone and email with platform navigation, hardware/software troubleshooting, account setup, and user training.
• Proactive Client Care: Conduct courtesy calls to check in on service satisfaction, uncover usability issues, and ensure clients are maximizing the value of our technology.
• Account Optimization & Opportunity Spotting: Identify opportunities where additional services or add-on technology could benefit the client, collaborating with sales as needed.
• Order & Account Administration: Process orders, quotes, billing inquiries, stock tracking, and shipping preparations.
• Client Retention: Build strong rapport to maintain high retention rates and deliver a seamless customer experience.

What We Are Looking For

• Technical Aptitude: Proven experience or strong comfort with tech platforms, software troubleshooting, and explaining technical concepts simply.
• Customer Service Excellence: Background in client care, customer service, or technical support with a warm, professional phone presence.
• Growth Mindset: Strong desire to learn, step up, and actively pursue career advancement opportunities within the company.
• Problem-Solving Skills: Resourceful and proactive when handling client issues or technical roadblocks.
• Strong Communication: Excellent verbal and written English skills with precise attention to detail.

Requirements

• Ability to work 100% in-office at our Scarborough location (2400 Midland Ave).
• Willingness to make a long-term commitment to company growth and your personal career progression.

How to Apply

To demonstrate your attention to detail, please submit a cover letter sharing your career goals and why you are interested in growing with GPS Tracking Canada, along with your updated resume.

Pay: $21.00-$23.00 per hour

Expected hours: 40.0 per week

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Work Location: In person