Technical Support & Document Processing Specialist

This is a remote position.

Technical Support & Document Processing Specialist

Company: LaunchVentures

Location: Remote | Employment Type: Full-time

Experience: 3–6 Years

About the Role

We are looking for a Technical Support & Document Processing Specialist to support our platform operations. The role combines application/technical support, document validation, data quality, exception handling, and customer support .

Key Responsibilities

• Provide technical and application support and troubleshoot client-reported issues.
• Review and validate POs, invoices, and other business documents processed through an OCR/AI platform.
• Identify and resolve data extraction, product mapping, and document-processing exceptions.
• Create and maintain document templates and customer-specific configurations.
• Perform basic smoke/sanity testing after platform updates.
• Monitor processing queues, identify recurring issues, and escalate them to relevant teams.
• Manage tickets, incidents, and escalations using Jira or similar tools .
• Maintain clear documentation and communicate effectively with customers and internal teams.

Requirements

• 3–6 years of experience in Technical Support, Application Support, Product Support, or similar roles.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent attention to detail and data accuracy.
• Understanding of POs, invoices, SKUs/products, and ERP workflows .
• Familiarity with Odoo, SAP, NetSuite, or similar ERP systems .
• Good written and verbal communication skills.
• Ability to work independently and manage multiple priorities.

Technical Skills

Jira | SQL | Linux | AWS/Azure | Jenkins | Postman | New Relic/Datadog | Salesforce | MS Office 365

Good to Have

• Experience with OCR/AI-based document processing
• Hands-on experience with Odoo
• Experience with document templates, data validation, or SaaS platforms.
• Exposure to paper/packaging or similar industries.

Note: This is a hybrid Technical Support + Document Processing role and is not a pure System Administration/Infrastructure position.