Technical Support and Office Admin

Location: South Woodford (London)

Position: Full-Time, Permanent

Hours: Monday – Friday, 9:00 AM – 5:30 PM

Salary: Competitive (Dependent on experience)

About 5Tel

At 5Tel, we go "beyond the transaction." We are a dynamic, multi-channel payment service provider offering merchant services, online processing, and state-of-the-art payment terminals. No matter the size of the business, our online platform delivers real transaction visibility, payment trends, and consumer intelligence to help our clients manage their cash flow.

The Opportunity

Are you passionate about IT, technical support, and office administration? Do you thrive in a fast-paced environment where your work genuinely makes a difference? If so, we want you on our team!

We are seeking a proactive, detail-oriented Technical Support and Office Administrator to join our busy office. While experience in payments is a plus, full training will be provided for the right candidate who possesses a great attitude and a strong willingness to learn.

Key Responsibilities

In this dual role, you will balance technical troubleshooting with essential office administration. Your daily duties will include:

• Technical Support: Acting as the first point of contact for customer technical queries; diagnosing and resolving card machine/terminal issues.
• Customer & Partner Relations: Answering incoming calls, making outbound calls, and liaising professionally with customers, sales representatives, and partner acquiring banks.
• Administration & Operations: Completing application forms for new clients, managing billing for new and existing accounts, and responding to emails.
• Data & Document Management: Maintaining accurate spreadsheets, scanning/printing documents, and keeping company drives organised.
• What We Are Looking For
• PC Literacy: Highly proficient in MS Office products (Word, Excel, PowerPoint, Outlook).

What We Offer

• A competitive salary.
• Full, comprehensive training on our systems and the payment industry.
• The chance to be part of a supportive, growing team in a booming industry.

How to Apply

If you have the skills, drive, and enthusiasm to become a core member of the 5Tel team, we would love to hear from you. Apply today by submitting your CV!

• Communication Skills: Excellent written and verbal communication skills with a confident telephone manner.
• Efficiency & Accuracy: Ability to work at a fast pace, multitask within a tight-knit team, and meet strict deadlines without sacrificing attention to detail.
• Drive: Someone who takes real pride and care in their work.

Job Type: Full-time

Pay: Up to £28,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• On-site parking

Work Location: In person