Technical Support and Sales Representative

About 360 Broadband

360 Broadband is a rapidly expanding internet service provider serving cities and rural communities throughout Oklahoma, and Texas. We are committed to delivering outstanding service to our customers while maintaining the highest standards of integrity and excellence. We are seeking a dedicated and organized professional to join our customer-focused team.

The Role

As a Customer Service Representative, you will be the first point of contact for our customers. You will handle incoming calls and communications related to billing, sales, and support. Your role is critical in setting the tone for our customer relationships and ensuring every interaction reflects our commitment to excellent service.

Key Responsibilities

Handle incoming calls from customers inquiring about billing, sales, and technical support issues

Manage billing-related calls, including account inquiries, payment processing, and invoice clarification

Make outbound calls to customers for sales opportunities, follow-ups, and business initiatives

Identify and present upsell and cross-sell opportunities to customers based on their current service and needs

Serve as the first point of contact for customer inquiries via phone, email, and social media platforms

Demonstrate strong problem-solving skills and apply technical knowledge to assist residential and business customers

Conduct thorough diagnostics and guide customers through step-by-step troubleshooting processes

Communicate technical solutions and service benefits clearly and professionally to customers of varying technical backgrounds

Maintain detailed and accurate records of all customer interactions

Set high standards of performance for self, assuming responsibility and accountability for successfully completing all assignments

Perform all tasks and responsibilities assigned by management

Our Core Values
Always do the right thing
We prioritize integrity and ethics in every decision and interaction.
Engineering excellence
We commit to quality and continuous improvement in everything we do.
Never complacent
We are driven to innovate, improve, and exceed expectations.
Teamwork
We believe in collaborating and supporting each other to achieve shared goals.
Deliver excellent customer service, always
Every customer interaction is an opportunity to demonstrate our commitment to excellence.

What We're Looking For
High school diploma or GED equivalency
One year of customer service experience (preferred)
Basic troubleshooting experience (preferred)
Technical knowledge of wireless telecommunications products (preferred)
Strong communication and organizational skills with the ability to prioritize multiple tasks

What We Offer
Comprehensive paid training program
Paid holidays and paid time off
Medical, dental, and vision insurance
Short and long-term disability insurance
Life insurance
401(k) with employer match
Employee assistance program

Job Details
Position Type: Full-time
Hours: 40 hours per week
Schedule: 8-hour day
Work Location: In person

Requirements

Candidates must pass a background check and drug screening before employment.

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have open availability, including weekends and varying shifts, to meet the requirements of this full-time role?
• This position requires reliable attendance and availability for your scheduled shifts, including weekends. Are you able to consistently meet the attendance requirements for this role?
• Are you comfortable using multiple computer systems at the same time while speaking with customers and documenting each interaction?
• How many years of customer service, support, call center, retail, or sales experience do you have?

Work Location: In person