Technical Support and Software Delivery Specialist

• Provide first and second-level technical support to customers using software products supplied by Softvire.
• Respond to customer enquiries by email, phone, chat or ticketing system and record all support actions accurately.
• Assist customers with software installation, activation, account setup, licence key issues, subscription renewals and product access problems.
• Troubleshoot software, account, licensing, download, configuration and basic compatibility issues.
• Coordinate order delivery, licence fulfilment and issue resolution with vendors, distributors and internal teams.
• Prepare customer support notes, user guidance, standard responses and knowledge-base material.
• Monitor outstanding support cases and escalate technical or vendor-related matters where required.
• Support sales and operations staff with product information, delivery status and customer follow-up.
• Maintain accurate records of customer communications, software licence delivery, renewals and technical resolutions.
• Contribute to the establishment of reliable support and customer-service processes.

Minimum requirements

• Relevant NZQF Level 4 or higher qualification in IT, engineering, commerce, technology or a related field; OR at least two years of relevant technical support, software delivery, sales support or customer support experience if no relevant qualification is held.
• Good understanding of software products, customer support processes and basic technical troubleshooting.
• Strong written and verbal communication skills and ability to deal professionally with customers.
• Experience in software sales support, licence delivery, reseller support or helpdesk environments will be advantageous.
• 2 Academic References if qualification is shown for eligibility for this job.
• 2 Professional References if Work experience is shown for eligibility for this job.
• New Zealanders will be given preference.

Pay: $34.00 – $40.00 per hour

Expected hours: No less than 30.0 per week

Work Location: In person