Technical Support and Systems Developement Assistant

(Background)

• Performs day-to-day maintenance and repairs, including software and computer installations and upgrades, automation, security maintenance, troubleshooting, and technical support for all users and projects of the company.

(Accountability)

·       Technical Support on Hardware, Software and Network issues.

·       Expand and enhance technology support tools to meet company’s current needs and expectations.

·       Maintain current technology hardware, software and network infrastructure

·       Develop, Maintain, Test and Deploy system updates (EZSMS, CRM).

·       Uploading and processing of Sales data transactions for OEPP and KHI.

(Scope)

Technical Support - OEPP/KHI

• Technical support and maintain IT devices and network.

• Daily support to all departments on their IT related issues

• Ensure security through backups and firewalls

Documentation and Data Backup

• Daily monitoring of data backups and IT assets

• Perform daily inspection on data backups and devices

Sales Support

• Uploading and processing of daily sales for OEPP and KHI

• Provide timely and accurate sales data

SAP Support

• Encoding of new vendors, business partners and materials

• Process Sales Transaction from 3PL Transmitted Data

• Ensure all data are correct and no duplicate records from vendor master to material master

• Ensure that 3PL sales data are process and validated with the EZSMS sales data

EZSMS and CRM Enhancement

• Develop and maintain EZSMS and CRM System using ASP.Net and MS SQL

• Timely deliver the projects based on the agreed timeline

• Provide accurate data and information

• Design and develop new system module

SFE Support

• Uploading ATP / Detailing Materials and Products

• Extract ATP from Sales Force and upload to local system (EZSMS)

• Extract Call reports and Call performance

• Ensure all Territory MDs are updated

• Ensure that all OCE ATP are the same with EZSMS MD list per territory

(Must-have Qualification)

• Must be a graduate of BS in Information Technology, Computer Science or any related courses, Computer technician and vocational IT courses

• At least 1-2 year(s) of working experience in the related field

• Knowledgeable in hardware and software troubleshooting

• Knowledgeable in MS Office (Word, Excel, PowerPoint)

• Knowledgeable in Network configuration and troubleshooting

• Good communication skills both verbal and written

• Knowledgeable in ASP.Net C# / JavaScript / jQuery

• Knowledgeable in MS-SQL / MySQL Database

• Knowledgeable in SAP

(Nice-to-have Qualification)

• Cisco Certified Network Associate (CCNA)

• IT Certification – Microsoft Certified Professional (MCP)

• Mobile App Development (any platform)