Technical Support Associate

Location: Remote

Experience: 1 to 1.5 years of internship or relevant hands-on experience

About Us

We are an AI-powered business automation and customer engagement platform helping businesses automate conversations, manage leads, engage customers, and improve sales productivity.

We’re looking for a technical support intern who is technically curious, hands-on with modern AI tools, and enjoys solving problems.

This is an opportunity to work with AI, APIs, SaaS, automation, voice AI, WhatsApp, CRM, and real customer use cases , while developing both technical and communication skills.

What You’ll Do

• Provide technical support to customers through calls, chats, WhatsApp, and other communication channels.
• Understand customer issues and troubleshoot them independently wherever possible.
• Work with APIs, integrations, webhooks, JSON, configurations, and technical workflows.
• Troubleshoot issues related to WhatsApp, CRM, AI calling, and customer engagement platforms.
• Identify, reproduce, document, and escalate bugs to the relevant internal teams.
• Work with AI tools such as ChatGPT, Claude, Gemini, and other emerging AI platforms for research, troubleshooting, content creation, and workflow improvement.
• Create AI-generated images, creatives, content, prompts, and other business assets when required.
• Explore new AI tools and understand how they can be applied to real business requirements.
• Work closely with Product and Technology teams to resolve customer issues.
• Maintain documentation of common issues, solutions, and support processes.
• Continuously learn and understand how an AI SaaS product is built, integrated, supported, and improved.

What We’re Looking For

• Currently pursuing or recently completed an Engineering degree.
• 6 months–1 year of internship or relevant hands-on experience is preferred.
• Strong interest in AI, technology, SaaS, and automation.
• Hands-on experience with ChatGPT, Claude, Gemini, or similar AI tools.
• Ability to create AI-generated images, creatives, content, and other digital assets.
• Basic understanding of APIs, JSON, webhooks, integrations, databases, or web technologies is preferred.
• Strong troubleshooting and problem-solving ability.
• Excellent written and verbal communication skills.
• Comfortable speaking with customers and explaining technical concepts in simple language.
• Quick learner who can adapt to new tools and technologies.
• A proactive “let me figure it out” mindset.

What You’ll Learn

During the internship, you’ll get practical exposure to:

AI Tools | APIs | SaaS | Automation | Voice AI | CRM | WhatsApp | Customer Engagement | Technical Support

You’ll work on real products, real customer problems, and real business use cases , not just theoretical assignments.

Performance & Full-Time Opportunity

The internship will be for a complete duration of 6 months, with performance evaluations conducted every month.

Based on your performance, learning ability, contribution, and the company’s requirements, you may be considered for a full-time opportunity with us after successfully completing the internship.

Why join us?

This is more than just an internship certificate.

• Work with AI and emerging technologies.
• Gain hands-on experience with a real AI SaaS product.
• Solve real technical problems for real customers.
• Build both technical and communication skills.
• Learn how technology is used to solve real business challenges.
• Work with a fast-moving team and continuously experiment with new tools.
• Build practical experience that adds meaningful value to your career.

Who Will Thrive Here?

This role is ideal for someone who:

• Is naturally curious about technology.
• Experiments with AI tools beyond basic ChatGPT usage.
• Enjoys troubleshooting and finding solutions.
• Can learn something new quickly.
• Communicates confidently.
• Wants to build a career around AI + Technology + Customer Solutions.