Technical Support Associate

Job Title: Technical Support Associate

Job Location: Bengaluru
Work Mode: Work from Office
Experience: 1–4 Years
Qualification: Any Graduate
Shift: 247 Rotational Shifts
Payroll Company - Quess
Client - One of Fortune 500

Job Description:

We are looking for L1.5 Technical Support Engineers to provide technical and customer support for hardware, software and peripheral-related queries.

Key Responsibilities:

• Provide technical support and troubleshooting to customers.
• Troubleshoot issues related to laptops, desktops, printers and associated software.
• Handle customer queries and ensure effective resolution.
• Identify and troubleshoot Windows OS-related issues.
• Support printer setup and troubleshooting for Inkjet and LaserJet printers.
• Troubleshoot basic LAN, Wi-Fi and networking-related issues.
• Maintain clear and accurate documentation of customer issues and resolutions.
• Focus on first-call resolution and customer satisfaction.
• Handle multiple service requests while maintaining service quality.

Required Skills:

• Minimum 1 year of relevant experience in technical/customer support.
• Good knowledge of Windows OS, including installation, troubleshooting and updates.
• Good understanding of computer hardware and common software tools.
• Knowledge of printer setup and troubleshooting.
• Basic understanding of networking concepts such as LAN/WAN, Wi-Fi, IP and DNS.
• Good problem-solving and customer-handling skills.
• Excellent verbal and written English communication.
• Hindi fluency is mandatory for India team requirements.
• Ability to explain technical issues in simple language.
• Strong listening and customer service skills.
• Should be flexible to work in 247 rotational shifts, including weekends.

Eligibility:

• Graduation in any discipline.
• 1–4 years of relevant technical/customer support experience.
• Candidates must be comfortable working from the office.
• Candidates should be flexible with rotational shifts.

Salary: 4.00 – 5.20 LPA, based on experience and previous CTC.

Benefits:

• Two-way cab facility provided free of cost.
• 247 shift environment.

Important: Salary will be considered based on previous CTC and applicable hike. Final compensation will be subject to the client's evaluation and offer process.