Technical Support Associate

Technical Support Associate – Mechanical

Company: Global Automation Systems
Location: Porvorim,Goa (Only candidates from Goa may apply) Qualification: Degree or Diploma Mechanical
Employment type: Full-time

About the role

We’re looking for a mechanically minded Technical Support Associate to support customers and the sales team at our engineering trading company. You will help customers identify suitable products, answer technical questions, prepare quotations, and coordinate orders with suppliers.

Responsibilities

• Respond to customer enquiries about mechanical products, specifications, applications, and availability.
• Help identify suitable products such as pumps, valves, bearings, motors, tools, or other industrial components.
• Review product catalogues, datasheets, drawings, and customer requirements.
• Prepare quotations and follow up on enquiries and orders.
• Coordinate with suppliers on pricing, lead times, technical details, and delivery.
• Support the sales team with product comparisons and technical documentation.
• Help resolve order, delivery, or product-related issues.
• Maintain accurate records of customer enquiries, quotations, and product information.

Requirements

• Diploma or degree in Mechanical Engineering, or equivalent practical experience.
• Freshers are welcome as Graduate Trainees. Basic understanding of your field of engineering is a must. Driving licence is mandatory
• Strong interest in mechanical products and industrial applications.
• Ability to understand technical datasheets, drawings, and specifications.
• Clear communication and customer-service skills.
• Good organisation and attention to detail.
• Comfortable using email, spreadsheets, and basic office software.
• Previous experience in technical sales, customer support, procurement, or engineering trading is an advantage.
• What we offer
• Training on our products and supplier range.
• Exposure to a wide variety of industrial applications.
• Opportunities to grow into technical sales or product-specialist roles.
• Salary: ₹18,000–₹25,000 per month, depending on qualifications and location, with performance incentives and salary review after probation.
• How to apply: Send your CV to [email address] with the subject line “Technical Support Associate – Mechanical OR Electronics

Later on you are expected to make quotations to the clients and try converting it into an order.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Leave encashment

Work Location: In person