Technical Support Associate - For Global MNC - CTC 6.5 LPA

*Greetings from You & I Consulting!**

We are proud to have helped candidates secure placements with over 64+ MNCs across India. At You & I Consulting, we continue to bring exciting opportunities to professionals looking to advance their careers.

Current Hiring for MNCs:

We are excited to share a great opportunity with a leading global MNC! Here's your chance to grow, explore, and take your career to the next level.

Role: Technical Support Associate

Location : Indore , Chennai , Gurgaon

CTC upto 6.5 LPA

**Rotational Shift**

Work from Office

***Walk-in interview***

To Schedule an Interview:

Call Jayanti : 97320 08214 or What's App with your cv

Education: Graduate from a reputed university

Experience: 1 - 6 years relevant exp

Knowledge and hands on experience on

Google products.

(Gmail,Calender,Meet,drive,Docs,Sheet,Slides,

Gemini app, Notebook

LLM,Keep,Sites,Forms,Appsheet)

Essential Duties and Responsibilities

Apply ITIL principles to daily desktop support activities.

Provide coaching, mentoring, and support to junior team members.

Deliver L1/L2 support for advanced technical issues.

Support VIP users and manage escalated incidents.

Continuously identify, document, and train Tier-1 Service Desk personnel on operational processes.

Assist in Severity 1 Incident Management to ensure rapid resolution, root cause analysis, and transparent communication to stakeholders.

Support Problem Management activities by identifying recurring issues and recommending permanent solutions.

Continuously seek opportunities for process improvement within IT Operations.

Conduct training sessions and develop user guides to enhance end-user knowledge and self-service capabilities.

Create and maintain technical documentation and knowledge base articles to facilitate knowledge sharing.

Participate in strategic projects and ensure assigned tasks are completed on time and within budget.

Develop IT operational reports and metrics.

Assist with audits of key IT processes and procedures

To Schedule an Interview:

Call Jayanti : 97320 08214 or What's App with your details in the following format:

Name

Mobile Number

Email Address

Highest Qualification

Total Work Experience

Current Organization

Preferred Location

Last CTC

Expected CTC

Please note: Due to high call volumes, if the line is busy, kindly WhatsApp your details to the same number.

Interested candidates are also welcome to refer friends or relatives who meet the criteria.

We look forward to helping you take the next step in your career.