Technical Support Associate_Mandarin Speaking

Chowbus is a leading Asian restaurant technology SaaS platform, with deep roots in the North American market for years. Currently, we stand as a pioneering enterprise in the North American Asian Restaurant SaaS sector. Driven by precise market positioning and efficient product services, our business has achieved doubled growth annually, covering over 30 core states and 100 key cities across the U.S., and partnering with more than 10,000 Asian restaurants. We build tech ecosystems that help restaurants grow, serve with heart, and uplift their communities. Our vision is to create a world where culturally rooted food entrepreneurs thrive everywhere.

The Technical Support Associate is responsible for restaurant technology installations and post-sales support. This role will interface with both restaurants and customers to optimize Chowbus’ service in the local markets where we operate. This operations-driven role will manage partnerships and collaborate cross-functionally across the business.

What You'll Focus On

• Collaborate with the menu team to accurately set up and configure the restaurant’s menu before installation, and assist with menu-related requests as needed post-installation.
• Ensure network setup and verification are completed prior to hardware installation.
• Install, configure, and provide training on Chowbus products, including hardware and networking devices such as terminals, kiosks, handhelds, printers, and other peripherals.
• Standby on-site for a designated period after installation to monitor POS system performance and address any arising issues.
• Using appropriate judgment, independently order of steps to take during implementation based on restaurant needs, and menu design options.
• Collaborate with central operations, product, and engineering teams to drive adoption of new products, processes, and plans locally.

What You Bring

• Bilingual proficiency in English and Mandarin required. Bilingual proficiency in Cantonese, Korean, Japanese, Vietnamese or other second languages will be considered.
• Prior customer services experience or customer facing experience is required
• 1+ years of software operations and hardware installation experience is highly preferred
• Prior startup experience preferred
• Bachelor’s degree in a related field preferred

Working Conditions

• Proficient in operating computers for system setup and troubleshooting.
• Ability to stand, kneel, and reach overhead while installing and assembling electronic devices.
• Comfortable using ladders or lifts for network cable installation.
• Skilled in operating lifts for equipment setup.
• Capable of lifting and carrying up to 50 lbs, including POS terminals, receipt printers, cash drawers, and network equipment.
• Awareness of potential slip and trip hazards in the work environment.
• Ability to operate vehicles and travel to restaurant client locations as needed.
• Available for on-call assignments based on business needs.

What We Offer

• A fair compensation package
• Medical, dental, and vision insurance
• 401(k)
• 100% employer-paid Short-Term Disability (STD)
• 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
• 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance
• Company holidays
• Birthday off
• Paid Parental Leave
• Flexible Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Fuel reimbursement

The salary for this role is $60000-$65000, depending on experience.