Technical Support - CBS Professional

To manage technology support activities through evaluation of system issues, monitoring of application performance and recommendation of solutions that support operational continuity.

Experience Range : 3 to 8 Years

Qualifications :
Graduate (IT Specialisation)

• Provide technical and functional support for the Core Banking System (CBS) and related applications.

• Monitor application performance and system health to ensure uninterrupted business operations.

• Analyze, troubleshoot, and resolve application incidents, user issues, and service requests within defined SLAs.

• Coordinate with business, technology, and vendor teams for issue investigation, escalation, and resolution.

• Support application changes, enhancements, deployments, and post-implementation activities.

• Maintain incident records, knowledge articles, and support documentation for effective service management.

• Identify recurring issues and recommend corrective actions to improve application stability and performance.

• Ensure adherence to operational procedures, security requirements, and service delivery standards.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.