Technical Support

WE ARE HIRING!

Technical Support

Pie Matrix is looking for a Technical Support Intern to join our Gurugram team!

We're looking for a Technical Support Intern who can troubleshoot, solve, and support — helping our customers get the most out of their telescopes and binoculars, while keeping our internal systems running smoothly. His role is for someone who understands that great support isn't just about fixing issues — it's about making customers feel heard and confident in the product they've bought.

Location: Gurugram

WHAT YOU'LL DO

• Provide technical support to customers on product setup, usage and troubleshooting.
• Diagnose and resolve hardware/software issues reported via calls, chat or email.
• Coordinate with Warehouse and Product teams on defective units and replacements.
• Assist with internal tools, systems and POS/IT infrastructure.
• Document common issues and solutions to build an internal knowledge base.
• Escalate unresolved technical issues to the relevant team promptly.

WHO YOU ARE

• Engineering degree is a must (any stream) — pursuing or recently completed.
• Strong problem-solving and troubleshooting skills.
• Good communicator, comfortable explaining technical issues simply.
• Basic understanding of hardware, electronics or optics is a plus.
• Thrives in a fast-paced startup environment.

WHAT YOU'LL GET

₹20,000 – ₹22,000/month stipend

Ownership from Day 1

Hands-on experience with a fast-growing D2C brand

Direct mentorship from the leadership team

Certificate of Completion

Pay: ₹20,000.00 - ₹22,000.00 per month

Work Location: In person