Technical Support

Things to know before applying:

• You must have your own work equipment
• You are able to work remotely
• You can work full-time for this role under independent contractor arrangement
• Experience working with clients/companies outside PH is an advantage
• Only candidates who meet the requirements will be contacted
• The role is currently in Active Pooling, meaning it is not open yet. However, we anticipate that the role will officially open in the next few months.

Role Summary:
We are seeking highly motivated and ambitious Junior Technical Support to join our growing team. This role offers a unique opportunity to support our UK operations during their respective business hours.

This is a long-term career opportunity — our solutions and industries require 18–24 months of structured learning before mastery. We are seeking individuals committed to developing with us over multiple years.

Duties and Responsibilities:

• Provide 1-2-level support to end users, resolving or escalating issues related to software, systems, and applications.

• Troubleshoot technical problems, document incidents, and ensure timely resolution.

• Collaborate with internal teams to escalate unresolved issues and follow up on progress.

• Gain in-depth knowledge of company products, services, and business domains through structured training and on-the-job learning.

• Participate in continuous improvement initiatives to enhance support processes and user experience.

• Prepare and maintain helpdesk documentation and user guides as needed.

Qualifications:

• A degree in Computer Science, Information Technology, or a related field is preferred. Business graduates with strong analytical skills and technical aptitude will also be considered.

• Strong problem-solving skills and an eagerness to learn new systems and technologies.

• Excellent communication skills and a customer-focused mindset. You thrive in dynamic environments, adapt quickly to new tools and industries, and are an excellent communicator — able to explain technical concepts clearly to non-technical stakeholders.

• Demonstrated ambition to grow into advanced roles within the company. Clear progression pathways into roles such as Business Analyst, QA, Consulting, Developer, or Product Specialist.

• Flexibility to work UK or US operational hours, depending on business needs.

• Prior helpdesk or support experience is a plus, but not required—we are ready to invest in the right candidate.

Hiring Process:

• Phone screening

• Behavioral Interview

• Client interview

About Adaca:

Adaca was founded in 2015 to assist Australian companies in their software development initiatives. Over the past 10 years, we have successfully built and scaled a distributed team across Australia and the Philippines to over 100 staff. Now, we are entering a whole new era of artificial intelligence. Our authentic, values-led approach has allowed us to attract and retain magnificent people. Adaca operates a high-performance core team with a network of customer-facing people who have catalysed our growth. This emphasises the value that each individual holds in influencing the growth of the business.