Mega.I.N.T.E.L Manpower Management Inc.
Technical Support
2 months ago
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Important information
Contract type:
Permanent
Salary:
₱324,000 – ₱420,000 / year
Work mode:
Onsite
Published on:
18 August 2026
What they need
About the role
The Technical Support is responsible for overseeing technical support and service operations across assigned regions for home appliances and Air conditioning products. This role ensures consistent service quality, technical excellence, and operational efficiency by supporting service centers, field technicians, and partners within the region.
Key responsibilities
- Provide advanced technical support and escalation handling complex issues across the region
- Act as the primary technical expert for home appliances
- Analyze recurring product issues and coordinate with engineering teams for root cause analysis
- Recommend major repairs and warranty-related technical decisions when needed
- Conduct on-site visits for critical technical cases
- Support technicians during complex repairs
- Monitor regional KPIs such as turnaround time, first-time fix rate, CSAT and NPS
- Act as escalation point for high-priority issues
- Conduct regular service audits and technical evaluations
- Deliver technical training programs
About you
- Develop training materials and troubleshooting guides
- Assess technician competency
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